Mr.Bet Casino - Unpaid withdrawal 70000ft

Dear Gyuszka23,

We want to sincerely apologize for the negative experience you encountered on our website regarding your withdrawal. We understand how frustrating this can be, and we truly appreciate your patience.

We want to assure you that our support staff has successfully referred your case to the appropriate department. Unfortunately, we do not have a clear time frame right now, however, we are doing everything possible to resolve the situation. We are actively working to expedite your request and are doing everything we can to obtain an update for you.

We will inform you immediately as soon as we receive any information regarding your case. Your concerns are important to us, and we are committed to resolving this situation to your satisfaction.

Thank you for your understanding and patience.

Urgent Request for Resolution

Dear Mr.bet

I am writing in response to your email regarding my case. While I appreciate the acknowledgment of my concerns, I must express my growing frustration with the lack of progress on this matter.

I initially reported the issue to you on January 13th, and as of today, 8 days have passed without any meaningful resolution or clear answers. Furthermore, none of my other pending issues have been addressed either, despite repeated attempts to seek clarification.

If necessary, I am prepared to submit formal complaints for each unresolved matter individually, as the current handling of my cases is entirely unacceptable. I find your approach to these issues highly unsatisfactory, and I demand an immediate and effective resolution without further delay.

Please treat this as a priority and provide a detailed update on all outstanding matters at your earliest convenience.

Kind regards,
[email protected]

Dear Gyuszka23,

As previously mentioned, we are sad that the current situation has occurred and we are doing everything to resolve it. We have also done everything possible to speed up the investigation of the case at this time, but unfortunately, we are also forced to wait for a response from the relevant department. As soon as we receive a response, we will immediately inform you.

The sad thing is that your company has not been able to resolve a simple case within 8 days. In 2025, I don’t think a withdrawal request should cause such a headache. If it does, then perhaps operating an online casino is not the right business for you. Your repeated excuses are starting to get tiresome, but please, keep trying – you are only providing more evidence to potential clients about how reliable your platform truly is. If you outsource the payment processing and still cannot provide an answer within this timeframe, that raises even greater concerns. It seems that no one’s money is safe with your company.

Dear Gyuszka23,

Thank you for sharing your concerns. We truly regret the inconvenience and frustration this situation has caused. Please rest assured that your withdrawal request is currently being processed by our payment provider, and we are closely monitoring the progress.
We understand the importance of timely resolution and apologize for the delay. As soon as we receive any updates from the payment provider, we will inform you immediately.
Your patience is greatly appreciated, and we remain committed to resolving this matter as quickly as possible.

Dear @Gyuszka23,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Still no relevant answer from Mr.bet casino.

Dear Gyuszka23,

We apologize for the inconvenience and understand your frustration. Your withdrawal is being processed, and we are still awaiting a response from the payment provider. On our side, the transaction was completed successfully. We will update you as soon as we receive any news. Thank you for your patience.

Since January 10th, we have been waiting for a response. It is disappointing that an online casino entrusts payments to a company that is unwilling to resolve issues in a timely manner. Or is the response perhaps arriving by carrier pigeon?

Dear Gyuszka23,

Earlier we received a reply from the relevant department, unfortunately, your payment was unsuccessful and the money was returned to your game account. On the withdrawal request that was processed earlier from our side, we received a reply that we had received a return of funds from the bank. Everything was done correctly from your side, but was rejected by the bank.

We recommend you to use an alternative payment method or use a bank card of another bank.
However, please note that if payment details not previously used on your account will be used, you may be asked to verify this payment method.

In case of any questions or difficulties we recommend you contact our support team. We are committed to doing everything we can to resolve this case as soon as possible and help you withdraw your winnings.

Thank you. Close the complaint

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.