Mr.Bet Casino - Deposit Not credited to account for three weeks

Hello VINNYTCK,

We are still waiting for a response from the provider regarding your deposit. As soon as information about the transfer becomes available, we will notify you.

You have sent funds for internal transfers of funds (smar contract), on some service this option is available, but the funds are not immediately received by the payment provider. Additional efforts will be required for the provider to be able to receive the funds and confirm receipt, therefore, with such operations, more time is required to process.

We thank you in advance for your waiting, and we guarantee you that the issue will be resolved!

Best regards,
Mr.Bet Casino team

Hello VINNYTCK!

We would like to inform you that we are still awaiting a response from our internal payment provider. Thank you so much for waiting!

As soon as we receive comprehensive data about your deposit, we will immediately inform you.

Best regards,
Mr.Bet Casino team

Almost one month now and still no resolution, I'm disappointed in how long it's taken to credit 160 dollars.

Issue still has not been resolved and I'm getting the same Bot responses from support. Doesn't look like support is responding to this complaint either. I cannot understand how $160 dollars could be so hard to resolve especially this is the 6th time my deposit was lost or delayed and I'm still going back to play here. Loyal players I think should be given better treatment and timely resolve to issues of this matter.

Dear VINNYTCK,

We are really sorry that this problem has dragged on for so long. We also do not believe that this is a common situation and it should not be like this, but unfortunately, we cannot influence the processes of the internal payment provider.
Now we are forced to wait for the payment processing and as soon as we receive new comments from the provider, we will immediately inform you.

For your patience, our casino team has prepared a small gift for you. You can contact support for it if you feel to play a bit.

Best regards,
Mr.Bet Casino team

Hi support team,

I got the 100 Dollars bonus with 40X wager, thank you for that.
I will still be patiently waiting for the missing original deposit made on Dec. 06 of $160 CAD.

Thank you

Dear VINNYTCK,

Your deposit was credited to the gaming account. Thank you for your patience! You can count on us if you face any issues with the casino features.

Best regards,
Mr.Bet Casino team

Thank you.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.