Here’s the completed timeline of my interactions with Mr. Bet thus far:
May 17th, 2025 $300 deposit - lost
May 18th, 2025 $300 deposit – won and successfully cashed out $1265.00, my account has been verified for over a year I have history with this casino spanning back to 2022
May 27th, 2025 $300 deposit – won and cashed out on May 28th 2025 $4300.00 CAD, my account was pending the transaction
June 4, 2025 – I inquire with the live chat where the delay is, because my May 18th withdrawal happened seamlessly. Arthur from chat writes “Please be informed that your withdrawal is currently pending, as it is awaiting review and approval by the relevant department. A high volume of requests may occasionally lead to slight delays. Please rest assured that this careful review is carried out to ensure the safety and security of your funds. We appreciate your patience and understanding”
Still nothing
June 9th, 2025 – I reach out to live chat again, asking for some updates. Kevin from chat writes “As I can see your withdrawal of 4,300 CAD is pending now. It means that it’s going through our approval procedure. Please be informed that due to the high load your request wasn't processed by our appropriate department yet, all the request are processed due to the queue, I believe that it will be processed as soon as possible. And please take note that every transaction is processed by hand one by one by our checking department. During the pending stage, your funds aren’t debited from your account yet. I kindly recommend you not to lower your balance below the amount of your withdrawal.” He then goes on to say “We are sorry for such inconvenience there are a lot of requests last days, we are working hard to process your request as soon as possible.”
Conversation ends with no updates, and no results
June 14, 2025 – I reach out to live chat again asking for some updates. I write that my withdrawal request was May 28, 2025 and it’s not June 14, 2025 with no updates, please advise. Chester writes “I'll need just a few minutes to check this information. Thank you for your patience.” Then writes “As I see, your case regarding withdrawal processing is being reviewed at the moment by our relevant department. There is no need to worry, as you have successfully completed verification, your withdrawal should be processed as soon as possible.” And then writes “We understand your frustration regarding the processing time for withdrawals and the verification process, and we sincerely apologize for any inconvenience this may have caused. We recognize the importance of a smooth and efficient withdrawal process. We are investing in technology and resources to streamline the all process without compromising on security or compliance requirements. Our goal is to make the withdrawals as seamless as possible for our users.” I responded with “hmm, so my redemption is caught in the middle of a technology upgrade for your systems?” Chester responds with “We apologize for the delay in processing your request. Due to a high volume of requests, we're working diligently to address yours as soon as possible. As was mentioned above, your case has been already forwarded to be reviewed in short time. Thank you for your understanding.”
Conversation ends with vague updates, but still no results
June 22, 2025 – I reach out to live chat again asking for some updates. Kevin writes “As I can see your withdrawal of 4,300 CAD is pending now. It means that it’s going through our approval procedure. Please be informed that due to the high load your request wasn't processed by our appropriate department yet, all the request are processed due to the queue, I believe that it will be processed as soon as possible. And please take note that every transaction is processed by hand one by one by our checking department. After it will be done in order to proceed with your withdrawal, you can be asked for verification, so be ready to load the requested documents. If verification is asked, you will see a notification on the website and via email so pay attention. During the pending stage, your funds aren’t debited from your account yet. I kindly recommend you not to lower your balance below the amount of your withdrawal” and writes “Please be informed that your withdrawal is currently going through the additional security check, it is important to secure our customers' funds. We highly appreciate your time, and we are working hard to process all the requests in the shortest terms.”
Conversation ends with no updates, and no results
June 25, 2025 – I publish a public complaint about Mr. Bet Casino through Ask Gamblers forum
June 26, 2025 – Mr. Bet un-verifies my account, requests: proof of ID, proof of address (utility bill), proof of funds transfer. I upload the proof of ID by taking my selfie and DL information provided. Utility bill all uploaded. I then proceed to upload my payment method and there’s an error message. I e-mail and speak with chat that their platform won’t allow me to upload my proof of payments. One agent Mark writes “So, a bank statement would be a perfect way out to complete the verification.” I try to upload my bank statement via pdf and there’s still an error message. I then email the attachment and send the documents via chat.
June 30, 2025 – Mr. Bet is requesting documents for proof of funds verification. Once again, I cannot upload my documents for proof of funds via their online portal. I have the same error messages. My documents for proof have the following information: confirmation code, confirmation date, screenshotted directly from my online banking with my full name visible. I even sent them my complete May 2025 bank statement. All documents in PDF form. Still nothing was accepted.
I have documented this entire journey so that users can beware of what they are dealing with when it comes to Mr. Bet. It’s been a tedious, unprofessional and frankly frustrating experience. I’m seeking any support or resolution through this outlet as I am now helpless.
