Beschwerde #108 MalinaCasino

My payment is delayed

Von Robert H.

vor 7 Monaten

Hello Malina Casino,

The reason for my message today is that after 3 business days, my withdrawals are still not paid. This delay isn't stated or normal, my account does not need any verification, so I don't really understand what's the cause behind this delay.

When contacting support through Live Chat, the experience is really poor; it almost feels like agents are AI, giving generic answers every time without being able to fix anything.

I have never felt like this in any other casino I've played. I feel like I'm getting ignored by their support team, always giving the same answer.

I would really appreciate if I could get my $148 soon, since it's stated that withdrawals are made within 3 business days.

Withdrawal ID: c5407275-5e3b-46fb-8baf-ade281867b0a ($148)

Unseriöses Casino MalinaCasino

Grund Verzögerte Auszahlung

Betrag $148

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

rharwe

• South Australia

vor 7 Monaten

My withdrawal has been received, thank you very much to AskGamblers & Malina Casino for cooperating.

AskGamblers

• Support Team

vor 7 Monaten

Dear @rharwe,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

MalinaCasino

• Representative

vor 7 Monaten

Dear Askgamblers,

Thank you for the provided information.

Dear rharwe,

We are happy to inform you that your withdrawal request has been successfully complete.
Please don't hesitate to contact us in case of further questions.

Kind regards,
Malina Casino Team

MalinaCasino Beschwerde-Statistik

Gelöst 48 / 51

Durchschn. Betrag $3,929

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

MalinaCasino Beschwerden

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Casino schlisst aufgrund Spielsucht nicht das Konto

Hallo zusammen
Das Casino hat mein Konto nicht auf meine Begründung das Konto immer noch nicht geschlossen. Ich bin leider spielsüchtig was ich auch als grund eingegeben habe. Sie haben mitgeteilt, dass meine Email nicht vorhanden ist obwohl die Registrierung und die Anfrage von den selben Email getätigt hatte. Ich bitte um Hilfe und Rückerstattung. Ich habe seitdem schon 400CHF verzockt. Besten Dank

Ungelöst

CHF400

Withdrawal pending since 19 May 2026

I am submitting this complaint regarding a delayed withdrawal from Malina Casino.

On 19 May 2026, I requested a withdrawal of 1,000 NOK (Transaction ID: 1ce79df7-a3ba-4985-9ctt-ac8676f1ea14). As of today, the withdrawal is still marked as "Under Review."

At the time of submitting this complaint, I also have an additional balance of 12,199.83 NOK remaining in my casino account. I intentionally requested only a small withdrawal first in order to test that the withdrawal process was functioning correctly before requesting a larger amount.

I have contacted the casino by email and through live chat several times. However, I have only received generic responses stating that my case is under review with priority. I have not received any explanation for the delay or any estimated completion time.

Furthermore, the casino has never requested any KYC or verification documents from me. I am fully willing to provide any identification or verification documents immediately, but I cannot do so unless they ask for them.

I have acted in good faith and fully cooperated with the casino. I respectfully request that Malina Casino either inform me of any outstanding verification requirements or process my withdrawal without further unnecessary delay.

I have attached screenshots of my pending withdrawal and copies of my communication with customer support.

51h übrig

kr1,000

Account closed and remaining 70000 HUF confiscated

Dear AskGamblers Team,

As suggested by the moderator in my previously resolved case, I am opening this new complaint regarding a separate issue with Malina Casino withholding my remaining funds.

Right after the casino paid out my initial 27,985 HUF withdrawal, they immediately closed my account and disabled my ability to withdraw. I still have a legitimate remaining balance of 70,000 HUF in the account.

I contacted Live Chat today, and the agent (Ada) confirmed that my account was closed due to an "administrative decision" and that they are withholding my money. They refused to provide any reason or justification for this.

This is a clear case of wrongful account closure and confiscation of funds. I am attaching the screenshots of my 70,000 HUF balance, the restricted withdrawal error, and the full Live Chat transcript.

I request the AskGamblers team to assist me in forcing Malina Casino to pay out my remaining 70,000 HUF balance.

Best regards,

József

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Withdrawal pending 11 days

Dear AskGamblers Team,

I requested a withdrawal of 27,985 HUF via Litecoin on May 3rd, 2026. According to the transaction details (ID: db718c9c-2c77-4fe6-a60a-f011a2de06e8), the request has been stuck in "Under Review" status for over 11 days.

I have contacted Live Chat several times, but they only provide generic template responses and cannot explain the delay. I also sent a formal email to their support and complaints department to resolve this matter internally, but I have received no response at all.

Thank you for your help in advance!

Regards,

Jozsef

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7 days waiting for my funds

I have been waiting on funds for 7 days.

They hit me with an email telling me they need documents, but my account says I’m already verified.

Dragging this out, I just want my money, and I’m more than willing to send whatever they need, but there’s no option.

Fake replies from the live support chat all week, with the hopes of getting funds, and just getting shut down

82h übrig

$26,000

Repeated withdrawal cancellations

I am submitting a complaint regarding MalinaCasino due to repeated withdrawal cancellations.
I requested two withdrawals of 500 EUR each (total 1000 EUR). Both withdrawals were cancelled exactly on the final day of the stated 3-day processing period.
The casino explained both cancellations as being caused by a “payment provider issue”. However, this explanation is not valid because:
I used the same payment method as for my deposits
The issue occurred twice in a row
Each cancellation happened exactly on the last processing day
This clearly indicates a pattern of intentional delay rather than a technical issue.
Additionally, I have previously experienced the same situation with this casino. At that time, my withdrawal was delayed and only processed after I submitted a complaint on AskGamblers.
At the moment:
My withdrawals are repeatedly cancelled
I am receiving only generic responses from support
No clear explanation or timeline is being provided
I believe the casino is intentionally delaying my withdrawals.
I request:
Immediate processing of my total withdrawal of 1000 EUR
No further cancellations or delays
A clear explanation for the repeated cancellations
I am ready to provide any necessary information if required.
Thank you.

Gelöst

€1,000

Delayed withdrawals and account restrictions EUR7200 unpaid

I am submitting this complaint regarding ongoing issues with delayed withdrawals and recent account restrictions at Malina Casino.

I currently have a balance of approximately €7200, which I have been attempting to withdraw. My last successful withdrawal was around 1 month ago, and since then I have experienced continuous delays without any clear resolution.

Recently, my account has also been restricted, preventing both withdrawals and deposits. This has effectively blocked access to my funds entirely.

I would like to highlight the following:

I have complied with all Terms & Conditions
I have not received any clear explanation for the delays or restrictions
Customer support has only provided generic responses and no timeframe for resolution

Despite multiple attempts to resolve this directly with the casino, the issue remains unresolved, and I am unable to access my balance.

This situation is highly concerning, as it appears that my funds are being withheld without valid justification or transparency.

What I am requesting:
Immediate review of my account status
Removal of account restrictions
The three active €500 withdrawals that I have been waiting on for a month to be processed

I am willing to provide supporting evidence, including screenshots of my balance, withdrawal attempts, and communication with support.

I kindly request AskGamblers’ assistance in resolving this matter, as I have been unable to reach a solution directly with the casino.

Ungelöst

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Withdrawal not process

I am filing a formal complaint against Malina Casino for systematically delaying my withdrawals in violation of their own Terms and Conditions.

Account Information:

Current Balance: $18,312.10 NZD (INCLUDING PENDING WITHDRAWAL)

Current Withdrawal Requests (3 pending as allowed by their system):

Withdrawal Amount Date Requested Days Pending

#1 $500 March 7, 2026 6+ days

#2 $1,000 March 8, 2026 5+ days

#3 $500 March 11, 2026 2+ days

Important Context:

Malina Casino has imposed a $1,000 daily withdrawal limit and a maximum of 3 pending withdrawals at any time. I am following all their rules—I have submitted the maximum allowed withdrawals and am waiting my turn in their queue. Despite this, they have violated their own processing timeline.

The Violation:

Malina Casino's own Terms and Conditions, Section 6.15, clearly states:

"Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made."

My oldest withdrawal (March 7 AND 8 ) is now PASSED 3 DAY DEADLIN, This is a clear, documented violation of their own binding Terms.

What I Have Done to Resolve This:

Followed all their withdrawal rules (daily limits, 3-pending maximum)

Contacted live chat multiple times

Received emails from support agents Meddy and Froy who admitted "apologize for the delay" (attached)

Sent a formal complaint to [email protected] as required by their Section 13.4

Waited patiently but took no action

Evidence below (can provide upon request):

Screenshot of Section 6.15 from their Terms

Email correspondence with Meddy and Froy admitting the delay

Screenshots showing my $18,312 balance (INCLUDING 3 WITHDRAWAL REQUEST)

Screenshots of my 3 pending withdrawal requests with dates

Copy of my formal complaint sent to complaints@

Screenshot of Section 13.8 showing Malina directs players to AskGamblers for external dispute resolution

My Demand:

I demand the immediate processing and payment of all my pending withdrawals. I have a total balance of $18,312.10 that I have legitimately won. I have a clean 8-month playing history with over $30,000 in deposits and some withdrawal as well, and I have not violated any bonus or account terms.

Why AskGamblers Should Intervene:

I have already reviewed AskGamblers and found multiple resolved complaints against Malina Casino, including:

A €26,000 case that was RESOLVED

A €500 case with the exact same "3-day policy violation" that was RESOLVED

Malina Casino has a documented history of delaying withdrawals and only paying after external pressure. I am following all their rules—daily limits, 3-pending maximum—yet they refuse to honor their own 3-day processing commitment. I am asking for the same resolution other players have received.

Confirmation:

I confirm that:

I have read the AGCCS guidelines

I have not violated any casino terms

I have not played while waiting for these withdrawals

All evidence provided is genuine

I am following all their withdrawal rules (limits and 3-pending maximum)

Thank you for your assistance.

Regards,

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Pending Withdrawal 3232 EUR

Hello AskGamblers Team,

I am submitting a complaint regarding my pending withdrawal from MalinaCasino.

Withdrawal amount: €3,232.15

Date of request: 22nd [month], 2026

Withdrawal type: multiple transactions (3×€500 daily limit)

Current status: “Under Review” / pending for several days

I have contacted MalinaCasino support multiple times, and their responses have been repetitive, confirming that the withdrawal is being processed but providing no concrete timeline. I have attached screenshots of my account status and all correspondence with support.

I am ready to provide any required documents for verification to facilitate a faster withdrawal. I kindly request your assistance in resolving this issue as soon as possible, as the delayed payout is causing serious concern.

Please note that I have also informed Casino Guru about this situation.

Thank you very much for your help. I appreciate any support you can provide to ensure that my winnings are processed promptly.

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Withdrawal Malina Casino

I would like to file a complaint against Malina Casino regarding an unpaid withdrawal.
I requested a withdrawal on last Thursday (date: …), however, the payment has still not been processed or received.
I have contacted the casino several times regarding this issue. Unfortunately, I did not receive any clear or helpful information about the status of my withdrawal.
Moreover, I have now been blocked from using the live chat, which makes it impossible for me to communicate with the casino’s support team.
This situation is very concerning, as my withdrawal remains unpaid and the casino has restricted my access to customer support instead of resolving the issue.
I kindly ask AskGamblers to investigate this case and assist me in receiving my rightful withdrawal.
Thank you for your help.

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