Beschwerde #5 Mafia Casino

Ongoing Withdrawal Delays

Von AcesEights

vor 7 Monaten

Hello,

Please help me address the withdrawal delays at Mafia Casino. They usually process withdrawals within three business days, however I requested withdrawals on Oct 2nd and they are still delaying them.

The withdrawal process is already severely impeded by a $750 cap and now it’s taking weeks to get any money out.

I have a fully verified account, I always comply with all T&Cs, I have used zero bonus funds and all my play is straightforward slot play.

I have sent them multiple email requests and all I get are canned responses saying they are “verifying” and that my funds are safe but they have a “high volume” of requests.

It seems as if they are intentionally delaying my withdrawals in the hopes that I will play again and lose my winnings.

Please help me get my money out of the account, there is a large amount and I do not believe that they are complying with international regulations by continually delaying player withdrawals.

Additionally, I am supposed to be able to withdraw larger amounts as my VIP status increases but despite over ten thousand dollars in deposits to their site I am still at a level 1 player with zero progress.

Thank you.

Unseriöses Casino Mafia Casino

Grund Verzögerte Auszahlung

Betrag $750

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AcesEights

vor 7 Monaten

Excellent thank you so much. Complaint is resolved.

Mafia Casino

• Representative

vor 7 Monaten

Dear Sarah,

Thank you for your patience during this time.

We are happy to inform you that the withdrawals are complete.

We noticed that you submitted another request for 750 CAD today. You can expect it to be processed within the standard timeframe of 3 business days.

If there are any other questions or concerns, we are here to address them.

Kind regards,
Mafia Casino

AcesEights

vor 7 Monaten

There has still been zero progress on my withdrawals. It’s now been well over two weeks. You continue to give me canned responses. When are you actually going to process my withdrawals?

Mafia Casino Beschwerde-Statistik

Gelöst 21 / 22

Durchschn. Betrag $2,615

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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