Beschwerde #8 Mafia Casino

13 days withdrawal under review

Von Minime93

vor 7 Monaten

Have request 3 withdrawals in 3 consecutive days and it's showing that that are still under review.

I have contacted customer support a few times and asked if there are any issues with the account, every time i was told that all it's ok and the withdrawals will be processed.

Talked to customer service 2 days ago and was told again that everything is OK with the account and that my withdrawals will be processed ( was told that she will fast forward the withdrawals to the payment team ).

Nothing has happened yet. I still have the 2400 euro under review

Unseriöses Casino Mafia Casino

Grund Verzögerte Auszahlung

Betrag €2400

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Minime93

vor 7 Monaten

Thanks. Issue resolved.

Mafia Casino

• Representative

vor 7 Monaten

Dear Minime93,

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals delay.

Your withdrawals request have been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,
Mafia Casino Team

Mafia Casino Beschwerde-Statistik

Gelöst 21 / 22

Durchschn. Betrag $2,615

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

Mafia Casino Beschwerden

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Auzahlung von 3 mal 500eur wird seit 8 Tagen nicht bearbeitet

Ich habe derzeit drei ausstehende Auszahlungen über jeweils 500 eur was der maximalen Anzahl an gleichzeitigen Auszahlungen entspricht die das Casino erlaubt

Zusätzlich verfüge ich über ein verbleibendes positives Guthaben auf meinem Konto das ich derzeit nicht auszahlen lassen kann, da zuerst die ausstehenden Auszahlungen bearbeitet werden müssen

Laut den Angaben des Casinos sollten Auszahlungen innerhalb weniger Werktage bearbeitet werden Meine erste Auszahlung ist inzwischen jedoch seit 8 Tagen anhängig und überschreitet damit deutlich den angegebenen Bearbeitungszeitraum von bis zu 3 Werktagen

Ich habe den Kundensupport mehrfach per Live-Chat und E-Mail kontaktiert Jedes Mal erhielt ich dieselbe Antwort, dass es zu einer Verzögerung gekommen sei, meine Gelder sicher seien und das Finanzteam an der Bearbeitung arbeite. Ein konkreter Grund für die Verzögerung wurde mir nicht genannt, ebenso wenig ein verbindlicher Zeitrahmen. Der Status der Auszahlungen hat sich bislang nicht geändert

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Win recorded but never credited despite multiple support contacts

I am submitting a complaint regarding an unpaid slot win at Mafia Casino involving the game CherryPop.

On May 7, 2026, at approximately 12:41 PM, I placed a $1.00 CAD spin on CherryPop and triggered a bonus feature that clearly showed a total win of $62.00 CAD. However, the winnings were never credited to my casino balance.

I have attached screenshots showing that the game replay page is displaying bet amount: $1.00 and won amount: $62.00

• My account transaction history shows:

• 12:41:21 PM balance: CA$350.62 → CA$349.62

• 12:41:24 PM balance: CA$349.62 → CA$348.62

• 12:41:27 PM balance: CA$348.62 → CA$347.62 with a recorded CA$62.00 win

Despite the recorded win, my balance still decreased instead of increasing

The related bet ID: 398816681742

The balance history clearly demonstrates that the CA$62.00 payout was logged by the system but was not actually credited to my account balance.

I have contacted Mafia Casino support numerous times. Each time they request the same screenshots and bet details, they state the matter has been forwarded to the “relevant department.” After that, no resolution, update, or meaningful response is provided. The issue has effectively been ignored despite clear evidence.

I am requesting payment of the missing CA$62.00 win, a proper investigation into the malfunction, and a formal response from the casino regarding why the recorded payout was not credited

I have retained screenshots of the game replay, transaction history, and balance records supporting this complaint.

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I have requested three withdrawals from Mafia Casino between April 1 and 3. The three withdrawals were for $700, $750 and $750; totalling $2200. I haven't received anything yet. I have emailed them numerous times and they have responded that the processing has been delayed because of the number of withdrawals that they have or that it is still processing but it is in the queue. They said that verification is not required. I am very frustrated. Can you help?

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I am experiencing a significant delay with a withdrawal from Mafia Casino

I am experiencing a significant delay with a withdrawal from Mafia Casino.

On April 7, 2026, I deposited after receiving a bonus from my VIP manager. After completing wagering, my balance reached approximately €4,473, and I submitted a withdrawal of €800 on April 8 via Bitcoin.

Since then, the withdrawal has remained in “processing” with no progress.

I have contacted both my VIP manager and live chat multiple times and was told the withdrawal would be prioritized. Despite this, it is still pending nearly two weeks later. On April 9 I was told it was being prioritized, and on April 12 I was told it was still under review. Since then, I have repeatedly been told to be patient without any clear timeframe or update.

No additional documents have been requested and no issues have been explained.

I have attached my email communications with my VIP manager as evidence of the ongoing delay and assurances given.

This level of delay and lack of transparency is concerning, and I am requesting that the withdrawal be processed without further delay.

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Delayed CAD 1000 withdrawal

I made a withdrawal request of $1000 1 week ago now, on March 26. In the terms and conditions, a deadline of 3 working days is mentioned. I have contacted online support twice and I am told that my request is following the process and will be processed as soon as possible. At no time they asked for KYC verification. I do not have an active bonus. And this is not the first time that I have made withdrawals at this casino but it's the first time that is so long.

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Delayed payment and stealing

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License: Anjouan (ALSI-152406028-FI2)

Issue: Withdrawal delay

Amount: $10,000+ USD

Pending: 3 withdrawals of $1,200 each, plus $750

Status: Processing for 6+ days (promised 3 days)

Details:

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- Promised processing time: 3 days

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Live chat responses: "final stage", "speed up submission", "soon" - no specific dates.

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