Hi, I got a serious problem with this website called LVBET.com
I deposited yesterday a large amount of cash that I played with and in the final, I won multiple times in total €2900
I can specify that my account has more than 5-6 months now and never had any problems regarding withdraws.
I use the withdraw option called “Skrill” and they ask me to prove the account with Skrill that actually never has been made.
When you deposit with this option, lvbet.com redirects you to a website called pay.skrill.com which belongs to paysafe.com where there you should put Iban code and Swift if you don t pay with a credit card.
After you put IBAN code and swift it puts you to login on to your Online mobile banking account to accept the transaction after a SMStan code receive and the payment is completed.
They ask me now for an account of this skrill option but I never made any account with “skrill”. Today I spoke with one of Skrill customer service and he confirmed with an email that I never created an account with them but as it has records on my name the cash transactions were made only through the online gateway portal for payments.
I attach here the texts of the email
“ Dear Bogdan,
We wish to confirm that you do not have a registered account within our system. Moreover, we have noticed that you have made multiple gateway payments using us as a payment processor, however, none of these payments were completed within a registered account.
If you have any additional questions, please do not hesitate to reach back to us.
Kind Regards,
<full name removed>
Customer Relations Executive, Digital Wallets
<email address removed>“
While talking with LVbet customer service I did a video to show them as maybe they don t know the procedure to deposit money and I deposited 10€ to show them that while depositing with the Skrill option you do not need any accounts with them but it only redirects you through their online gateway portal for payments and guess what, they still asked me to try to log in on skrill account like what i was talking was nonsense.
It s the 2nd day now since I try to explain them and they keep saying that I have an account with skrill and I need to show them the screenshots with the skrill account
It's very frustrating and believe me, I deposited a lot of money if I look into my account more than 10.000€ since I have the account.
They won't let me withdraw with another option as I can choose because they say that you can only withdraw with the method that you deposited cash.
I have all the messages with customer service including screenshots to prove everything.
I sent them a bank statement, a photo with the card that I deposit with and is in my name, sent them emails received from skrill regarding all the transactions that I have done through their portal and they still ask for my Skrill account, that is unbelievable.