Lucky7even Casino - I am still waiting for the withdrawal to be processed, but unfortunately, the transfer is still pending

Dear @essam84,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Thank you for your response. The amount due is 600 euros

Dear AskGamblers,

Thank you for bringing this to our attention.

We can see that @essam84’s recent card withdrawal request was unfortunately not successful due to a technical issue. We sincerely apologize for the inconvenience this may have caused.

To proceed, we kindly ask that they submit a new withdrawal request using a bank transfer method instead.

Our support team has also sent @essam84 an email to assist in completing the new request.

Kind Regards

The Lucky7even Team

When I requested the withdrawal for the first time, I chose a bank transfer because I had faced this issue with some casinos before. I even informed customer support about this. However, I was assured that I could use the same card. Unfortunately, today I find that the withdrawal has been rejected. Do you want me to wait in line and go through the whole process all over again?

I have contacted your support team multiple times regarding this issue, and after all this waiting, I am extremely disappointed to see that the transaction has been rejected.

When I initially submitted the withdrawal request, I specifically chose the bank transfer option because I had experienced similar issues with other casinos in the past. I clearly informed your support agents of this concern, but I was reassured that using the same card would not be a problem.

Now, after a significant delay, my withdrawal has been declined without a proper explanation. I kindly ask that you resolve this matter promptly , as it is unacceptable to go through the entire process again due to an issue that should have been addressed from the beginning.

When I requested the withdrawal for the first time, I chose a bank transfer because I had faced this issue with some casinos before. I even informed customer support about this. However, I was assured that I could use the same card. Unfortunately, today I find that the withdrawal has been rejected. Do you want me to wait in line and go through the whole process all over again?

Dear AskGamblers Team,

I would like to sincerely thank you for your valuable assistance and swift support. I’m pleased to inform you that the issue has been successfully resolved, and the amount has been transferred as agreed.

I truly appreciate your professionalism and dedication in helping players and ensuring fair treatment.

Best regards,

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.