I am still waiting for the withdrawal to be processed, but unfortunately, the transfer is still pending

I am submitting this complaint regarding Lucky7even’s failure to process my gambling self-exclusion request and the ongoing risk this creates.

Background (brief):
In May 2025, I permanently closed my account. Despite this, my account was later reopened after I was contacted directly by a VIP manager and encouraged to return.

Current issue:
On 30/03/2026, I contacted the casino via email and clearly requested gambling self-exclusion due to personal risk. I explicitly asked for my account to be closed to prevent further gambling.

I did not receive any response.

On 02/04/2026, I sent a follow-up email and included my VIP manager in copy, as he has previously been responsive. Despite this, I have still not received any reply.

As of today 03/04/2026:
- My account remains open
- I continue to receive daily promotional emails and offers
- My self-exclusion request has been ignored

This situation puts me at significant risk of continued gambling harm, as I have actively requested to be excluded but still have full access to my account and ongoing marketing exposure.

What I am requesting:
- Immediate processing of my gambling self-exclusion
- Permanent closure of my account with no possibility of reopening
- Immediate cessation of all marketing communications

Additionally, I request a refund of losses incurred after my account was reopened, as this occurred following direct contact from a VIP manager despite my previous permanent closure, and during a period where my current self-exclusion request has been ignored.

Under these circumstances, I believe these losses are directly linked to the casino’s failure to uphold responsible gambling obligations

This is an ongoing issue, and I urgently require assistance to ensure my account is closed and my self-exclusion request is enforced.

I signed up for an account with lucky7even casino. A few days later I received to separate emails that contained bonuses. Once for $5 no deposit and the other had 50 freespins I think. I did well on the freespins and was able to wager through the required $2500 the bonus max cashout was $50 so I requested a $50 withdrawal and approved my cashout address. And waited. And waited. Several times I reached out to chat for see if there was an issue. At first I was told I needed to made a deposit if I wanted to withdrawal. I was using crypto so I didnt understand why. Then I was told withdrawals take up to 72 hours to process. On the second day of waiting I decided to make a deposit in case that was what was holding things up. I deposited $20 or $30 into my account and lost it. Im still being told everything is fine with my withdrawal and it can take up to 72 hours. The 3rd day, I was told my account was closed and there would be no withdrawal processed and they wouldnt tell me anything else. Eventually, someone told me that I had registered from a restricted territory. Im from Ireland. And if that were true, they had no problem accepting my deposit. But all of a sudden its an issue when I want the small amount I won? Its ridiculous and I would like the $50 I won please.