Beschwerde #40
King Billy Casino
Gladly taking deposits from credit card belonging to my girlfriend but refusing to refund deposits
vor 7 Jahren
I understand that my situation is difficult and I’m agree that my misunderstanding of casino’s term and conditions is not an excuse but pls I hope you can help me. I just hope to refund my deposit.
I was a new player at King Billy casino, I registered, add my personal information, and made my first deposit with my girlfriend’s card, because I knew that my card could not be accepted because of country restrictions. During week I’d been sending around 2000$, then I won and decided to withdraw 1000$. Support team ask me to sent both sides of credit card, my passport, and selfie with my passport. I mentioned that I made my deposits by my girlfriend’s credit card and suggested to send her passport or other needed documents. After sending all documents all my copies were accepted and verified and my personal identification was confirmed (also I got an email with confirmation). After few hours I canceled withdrawal and continued gambling. And I won around 5000$ and decided to withdraw 4000$. Next morning support team ask me to send one more credit card, I sent both sides, and after they banned my account, win and deposit because credit card is not mine and they canceled confirmed copies of documents. I understand but I was ready to send all needed additional documents. Really casino accepted credit card and confirmed it, so I did not know I could not use it.
I apologize for not being word perfect in English.
I was a new player at King Billy casino, I registered, add my personal information, and made my first deposit with my girlfriend’s card, because I knew that my card could not be accepted because of country restrictions. During week I’d been sending around 2000$, then I won and decided to withdraw 1000$. Support team ask me to sent both sides of credit card, my passport, and selfie with my passport. I mentioned that I made my deposits by my girlfriend’s credit card and suggested to send her passport or other needed documents. After sending all documents all my copies were accepted and verified and my personal identification was confirmed (also I got an email with confirmation). After few hours I canceled withdrawal and continued gambling. And I won around 5000$ and decided to withdraw 4000$. Next morning support team ask me to send one more credit card, I sent both sides, and after they banned my account, win and deposit because credit card is not mine and they canceled confirmed copies of documents. I understand but I was ready to send all needed additional documents. Really casino accepted credit card and confirmed it, so I did not know I could not use it.
I apologize for not being word perfect in English.
Screenshot
