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JackpotBet closed my account


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Von C.
vor 8 Monaten
Jackpot.bet closed account without valid reason. When approached and asked why the account was being closed they cited their rights "at discretion". So shady. I have not broken any T&Cs nor given them any reason to close my account.

Would love some conversation regarding their actions and why they think it's justified.

Seeking resolution: account reopened and reinstated.


"05:28 PM | Leo from Jackpot:

"We wish to inform you that your account has been closed in line with our Terms of Service. As noted in Section 8.3, Jackpot.bet reserves the right to close accounts at its discretion.
Any available balance, subject to withdrawal charges, will be refunded through the standard process. For assistance or questions, please reach out to [email protected].

Thank you for your understanding."

"All benefits associated with your account will be forfeited along with the closure of your account"
Unseriöses Casino Jackpot.bet Casino
Betrag $45330

Diskussion

User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

User name loyalty-level-2
Not sure how to quantify value for upcoming airdrop (or even if it will have value considering jackpot.bet’s history) but I have 2.5M points.

Currently they owe me $45,000 for prior agreement and $330 on account at time of closure. Possibly more.
User name

Dear Jackpot.bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name

Dear @colormeup,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Jackpot.bet Casino Beschwerde-Statistik

Gelöst 0 / 1
Durchschn. Betrag $45,330
Durchschn. Dauer N/A
Durchschn. Antwortzeit N/A