Ice Casino - Not paying the win since Friday

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Ice Casino

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zł 700

basia87 Polen
Veröffentlicht am 1. März 2023

I wanted to file a complaint against this casino because they do not want to pay me my winnings in the amount of PLN 700 and they break the regulations and it clearly says that the amount is up to PLN 2000 max 2 days for payment. I have been waiting since Friday and then they tell me to wait by contacting the chat please.

Thank you AskGamblers and help in solving this problem. I am sending a screen from the chat in the attachment.

Veröffentlicht am 1. März 2023

Dear BASIA87
Sorry, but we do not see any issues with your withdrawals. There are no active/pending ones, as well as you have zero on your balance.
Please specify the disputed transaction ID, if the complaint is still actual.

Thank you!

AskGamblers
Veröffentlicht am 3. März 2023

Dear @basia87,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
Veröffentlicht am 4. Mai 2023

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ice Casino Beschwerden

  • 28 von 29 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 6 Tagen Durchschn. Lebensdauer
  • 6,358 USD Durchschn. Betrag

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