Refund of deposit

Good day team

Recently I stumbled upon Hot bet betting site. As I'm fan of sports betting I deposited certain amount of money and verified my account. Proces was very fast and without any issues. Money was transferred using visa debit card. After that I deposited again also using visa debit card. After I won certain amount I wanted to withdraw my winnings but request was denied - rollover insuficent, I was explained that I need to put wagger in certain amount to be able to withdraw funds. After placing the wager I requested withdrawal again but requests were being cancelled several times / more than 10 times. Problem is non of the provided withdrawal providers cannot be used in my region / cannot register/ download wallet. Netller which is offered as depositing provider ( can be used in my region) is not offered as withdrawal provider for some reason. More than 10 times I contacted customer support to provide some other way of solution for the issue but without any luck- answers being somebody from the support is going to contact you, and when they do they are also providing very generic and non reasonable solutions ( to use provider which cannot be used in my region)

Please help

Thanks