Good day team
Recently I stumbled upon Hot bet betting site. As I'm fan of sports betting I deposited certain amount of money and verified my account. Proces was very fast and without any issues. Money was transferred using visa debit card. After that I deposited again also using visa debit card. After I won certain amount I wanted to withdraw my winnings but request was denied - rollover insuficent, I was explained that I need to put wagger in certain amount to be able to withdraw funds. After placing the wager I requested withdrawal again but requests were being cancelled several times / more than 10 times. Problem is non of the provided withdrawal providers cannot be used in my region / cannot register/ download wallet. Netller which is offered as depositing provider ( can be used in my region) is not offered as withdrawal provider for some reason. More than 10 times I contacted customer support to provide some other way of solution for the issue but without any luck- answers being somebody from the support is going to contact you, and when they do they are also providing very generic and non reasonable solutions ( to use provider which cannot be used in my region)
Please help
Thanks
Beschwerde-Info
AskGamblers
Dear @Tripko85,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
14000 dirhams=3.500 euro
Good day team, it seems that withdrawal request is working now. Just wanted to say thanks for your support.
AskGamblers
Dear @Tripko85,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Good day team, thanks for your support. Withdrawal was done and problem resolved.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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