Beschwerde #16 GreatWin Casino

Blocking my account and stealing my winnings

Von General10

vor 3 Jahren

Stay away from this site. This is a scam and they do everything they can to not withdraw your winnings. I won 75.000 NOK, but since I had an old account I suddenly was disabled by the admin when I asked them to increase my withdrawal limits.

I made several big deposits and thought everything was fine until I won and wanted to withdraw my money. This is fraud. I have either never used any bonus, so I don't understand how they can treat me like this.

Now they are only paying me back my last deposit and stealing my winnings. Even today one of their agents confirmed that my remaining winnings were sent to my bank. But no, they are only fooling people! Stay away.

Unseriöses Casino GreatWin Casino

Grund Abgelehnte Auszahlung

Betrag kr75000

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that GreatWin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

General10

vor 3 Jahren

Hello,

Confiscating profits cannot possibly be legal. It is completely immaterial which rights you claims to have reserved through agreements, as long as the action is unlawful.

You are equally responsible, who have allowed me to deposit a lot of money. Then to close the account when I won! You should have done this at a much earlier stage. This is fraud and I request that my winnings will be paid out as soon as possible.

GreatWin Casino

• Representative

vor 3 Jahren

Dear Customer,

Thank you for contacting us.

We would like to inform you that your account was closed and winnings were confiscated as your account is a duplicate account and it breaches our following terms and conditions:

3.2 Your account with the Website must be registered in your own, correct, name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts”. You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts, we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:
- each action performed using a Duplicate Account is considered void;
- any promotions that the Duplicate Account has participated in will be cancelled;
- any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company;
- the Duplicate Account will be closed without an option to reopen it.

We hope that it has clarified the case to you!

----------------------------------

Dear Askgamblers Team,

We have sent an explanation of the case to you via email.

Sincerely,
Greatwin.com

GreatWin Casino

• Representative

vor 3 Jahren

Good day,

Thank you for reaching out.

Please note that we are looking into the circumstances of the case and will reply in due course and once we will collect all relevant information.

We kindly request that you remain patient as we endeavour to respond as soon as possible. Thank you in advance.

Sincerely,
Greatwin

GreatWin Casino Beschwerde-Statistik

Gelöst 29 / 30

Durchschn. Betrag $1,403

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Am 22.05.2026 um 23:54 Uhr beantragte ich eine Auszahlung in Höhe von 260,00 € auf mein Revolut-Konto.
Transaktions-ID: 3eb29697-9e4f-4baa-bad7-15c52d530262
Bis heute wird die Auszahlung im Spielerkonto lediglich mit dem Status „In Bearbeitung“ angezeigt. Die Auszahlung wurde weder freigegeben noch ausgezahlt.
Nach den vom Casino veröffentlichten Informationen und Bearbeitungszeiten hätte die Auszahlung bereits bearbeitet werden müssen. Dennoch wurde mir bislang kein konkreter Grund für die Verzögerung genannt.
Ich habe den Kundensupport mehrfach kontaktiert und um eine Erklärung gebeten. Statt einer konkreten Auskunft erhielt ich lediglich allgemeine Hinweise auf mögliche Verzögerungen durch Banken. Diese Erklärung erscheint jedoch nicht nachvollziehbar, da sich die Auszahlung weiterhin im Status „In Bearbeitung“ befindet und nach meinem Verständnis noch nicht an die Bank übermittelt wurde.
Der Support konnte mir weder mitteilen:
warum die Auszahlung zurückgehalten wird,
ob zusätzliche Prüfungen durchgeführt werden,
ob Dokumente fehlen,
noch wann die Auszahlung freigegeben wird.
Ich bin der Ansicht, dass die vom Casino veröffentlichten Bearbeitungszeiten in meinem Fall nicht eingehalten wurden. Trotz mehrfacher Nachfragen erhalte ich keine konkrete Information zum Bearbeitungsstand meiner Auszahlung.
Ich bitte AskGamblers daher um Unterstützung bei der Klärung dieses Falls und darum, GreatWin Casino zur Stellungnahme bezüglich der ausstehenden Auszahlung aufzufordern.
Geforderte Lösung:
Freigabe und Auszahlung der ausstehenden 260,00 €.
Klare Auskunft über den Grund der Verzögerung.
Einhaltung der vom Casino veröffentlichten Bearbeitungszeiten.
Beweismittel:
Screenshot der Auszahlung mit Status „In Bearbeitung“
Transaktions-ID der Auszahlung
Chatverlauf mit dem Kundensupport
Nachweis über die Auszahlungsanforderung
Vielen Dank für Ihre Unterstützung.

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< Inhalt entfernt >

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username < username removed >

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