Golden Riviera Casino - Email bonus denial again, have original email

Chat InformationYou are now chatting with 'Natz'

Natz: Welcome to the support desk. How may I assist you?

jeffrey : hi i got an email for 50 spins on break da bank but theres nothing there when i log on

Natz: While I am reviewing your account could you please provide me with the following details. First and Last Names, Date of Birth, Home Address, Email Address and Telephone number. Thank you, I will be with you shortly.

jeffrey: Jeffrey

Natz: Jeffrey, one moment please.

Natz: Unfortunately Jeffery, that promotion has expired.

jeffrey: not until 9/2011 i have the email

jeffrey: Promotion valid up until 23h59 EST, 09/02/2011.

Natz: Please forward the email to us.

jeffrey : whats the adress

Natz: Please send it to: contac­tus­@th­eca­sin­ous.com

jeffrey: done

Natz: Thank you, we will reply accordingly to the email

jeffrey : what does that mean

jeffrey : ?

Natz: As we have not received the email as yet.

jeffrey : i sent it twice

Natz: thank you Jeffrey.

Natz: Is there anything further I may assist you with?

jeffrey: uh where are the spine

jeffrey : spins>>

jeffrey: ?

Natz: Jeffery, feedback on the free spins will email to you with your email.

jeffrey : when

jeffrey : it says their in the acct\

Natz: Jeffrey this promotion has expired.

jeffrey : uh i just got the email on the 1st read the email

Natz: It was valid until the 01/03/2011 23:h59 EST

jeffrey : that makes no sense i got it on 3/1/2011

jeffrey : and it clealrly states that it expires on 09/02/2011

jeffrey : 50 Spins are in your account – on the house! Log in and play your Complimentary Spins on the Video Slot Break da Bank Agian! Plus, deposit $40 and receive a complimentary $20 chip! Log in and play now! Best regards, Promotions Manager Promotion valid up until 23h59 EST, 09/02/2011.

Natz: 9th of February 2011

jeffrey : 09.02 is sept 2nd

jeffrey : to jeffj965 date Tue, Mar 1, 2011 at 4:57 AM subject 50 Spins are in your account jeffrey

Natz: No, that is not how we write our dates. DD/MM/YYYY

Natz: The promotion has expired.

jeffrey : im not stupid i received it 459 am on 3.1 and that is that

jeffrey : did you not receive the forwarded email

jeffrey : ?

jeffrey : let me speak to a manager this is ridiculous

jeffrey : you sent the email on 3.1 but it supposedly expires 2/9 ?

Natz: One moment please.

Natz: Hi Jeffery, You are now chatting with Mitchell.

Natz: How may I assist you?

jeffrey : yah i forwarded your email stating that 50 spins were in my acct on break da bank again sent on 3/1 by your casino and its not being honored

jeffrey : ?

Natz: Im sorry Jeffrey but our explanation is stands . You have misread the date format Sir.

jeffrey : your agent stated it expired last month >? impossible

Natz: i have double checked we had two promotions the one you received expired on the 1 March

jeffrey : it doesnt expire until 09/02/2011

jeffrey : according to your email

jeffrey : which i forwarded

jeffrey : twice

jeffrey : 50 Spins are in your account – on the house! Log in and play your Complimentary Spins on the Video Slot Break da Bank Agian! Plus, deposit $40 and receive a complimentary $20 chip! Log in and play now! Best regards, Promotions Manager Promotion valid up until 23h59 EST, 09/02/2011.

Natz: Jeffery either way the offer expired whether it was Feb or March.

Natz: It may of been an Honest error.

jeffrey : that isnt my mistake

jeffrey : you need to honor your email

Natz: But the offer does not require a bonus so we are not scamming anyone.

Natz: Die WSOP Satellites laufen jetzt, Einstieg schon ab $5 + 0.50. Also, schieb Dein Glück nicht auf die lange Bank, sondern nutze diese Möglichkeit Dein Leben zu verändern und spiele JETZT!!

Natz: Is there anything further I may assist you with?

Natz: Apologies for the German

jeffrey : you need to honor your 50 spins

Natz: I apologize but we cannot do that as the promo is expired and the spins are system generated so even if i wanted to assist you Sir the system will not allow to add those spins . I sincerely apologise.

jeffrey : remember you sent me the email voluntarily and i will be reporting this as you made the offer which expires 09.02.2011 not me\

jeffrey : i will take this as far as it needs to go

Natz: No problem

Natz: Is there anything further I may assist you with?

Natz: I am going to be forced to end this chat in a few moments.

Natz: Is there anything further I may assist you with?

Natz: Le Service Support du Casino vous souhaite la bienvenue, Comment puis-je vous assister?

Natz: It has been a pleasure to assist. Please do not hesitate to contact us again with any queries you may have. Enjoy the rest of your day.

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