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Genesis Casino - Lack of credibility, delayed $450 withdrawal

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Beschwerde-Info
Unseriöses Casino Genesis Casino
Grund Verifizierungsprobleme
Betrag $ 400
Wesam Ägypten
Veröffentlicht am 18. Oktober 2019

Lack of credibility

I have played in that casino and have deposited more than $ 50 to $ 100 each time. The last time I deposited $ 100 I won and they actually sent me the $ 400 I earned. After that I deposited another $ 100 and won $ 450 at that moment. They sent me an email telling me which documents to send. I already sent all the documents that I can send to you.

Then they sent me another email asking me documents not be through the scanner, but be by camera and already also sent them, but did not receive a response from them. I know that I play for an hour after work because I am busy all day and I play only hot slots, but I also don't like to lose money like that.

Please help and attention and I apologize for the weakness of my English

Veröffentlicht am 21. Oktober 2019

Hi WESAM,

thank you for your patience.

Please note that we forwarded all the evidence regarding your case to AskGamblers.

We can confirm that your withdrawal has been correctly approved on the 19th of October and it can take up to 5 working days to reach you.

If you will still have issues feel free to contact us, we will be more than happy to help you further.

Regards,
Genesis Casino Team

AskGamblers
Veröffentlicht am 21. Oktober 2019

Dear @Wesam,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Wesam Ägypten
Veröffentlicht am 22. Oktober 2019

i had received my money but i did not verify my account

AskGamblers
Veröffentlicht am 22. Oktober 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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