Delayed payment of 500

Sehr geehrte Damen und Herren, hiermit möchte ich mich über drei verzögerte Auszahlungen bei Funbet Casino beschweren. Ich habe bereits am 14.6.25 eine Auszahlung in Höhe von 500€ beantragt und am 15.6.25 und 16.6.25 (aufgrund des Tageslimits) auch nochmal jeweils 500€ beantragt.

Insgesamt möchte ich 3,300€ von meinem Konto auszahlen, aber es gibt ein Auszahlungslimit von nur drei gleichzeitig ausstehenden Auszahlungen, die ich momentan erreicht habe. Laut den Casino-Richtlinien sollten Auszahlungen innerhalb von jeweils 3 Werktagen bearbeitet und ausgezahlt werden. Ich habe bei diesem Casino auch schonmal 100€ auszahlen lassen und diese kamen problemlos nach 3 Tagen auf meinem Bankkonto an.

Die 1,500€, die insgesamt auf Auszahlung stehen, habe ich nach fast 14 Tagen noch nicht erhalten und kann somit den Restbetrag von 1,800€ auch immernoch nicht auszahlen. Ich habe mehrfach im Live-Chat nachgefragt, was ich tun kann und gefragt warum die Auszahlungen derart verzögert sind, doch wurde ich wie einige andere Nutzer nur mit einer "Standardantwort" abgespeist, dass die Finanzabteilung viel zu tun hätte und es deshalb dauert, ich das Geld aber definitiv erhalten werde und mein Konto nicht verifiziert werden müsse. Ich habe dennoch vor ein paar Tagen alle nötigen Unterlagen per Email eingereicht, darauf wurde auch wieder nur mit der gleichen Ausrede reagiert.

Ich habe mich an alle Vorgaben des Casinos gehalten und erwarte daher, dass die am 14.-16.6.25 beantragten Auszahlungen und alle folgenden in Höhe von 1,500€, beziehungsweise insgesamt 3,300€ schnellstens bearbeitet und ausgezahlt werden, da mir wie vom Casino bereits bestätigt das Geld zusteht.

Hello,

I am writing to file a complaint against Funbet Casino regarding delayed withdrawals and ongoing account issues.

I have been facing this problem for more than 12 days. According to the casino, withdrawals should be processed within 0–72 hours, but my withdrawals are still pending.

My withdrawal details are:

- ₹8,000 (08-03-2026)

- ₹2,000 (08-03-2026)

Both withdrawals are still showing as “New” and have not been processed.

I have already completed my KYC verification and submitted all required documents, including my ID and selfie verification. Despite this, the casino continues to delay my withdrawals.

I have contacted their support team multiple times via email, but they keep repeating the same generic responses such as:

- “Your withdrawal is under review”

- “Please wait for security checks”

- Asking for the same details again and again

They are not providing any clear timeline or actual resolution.

Additionally, my account previously showed “User Disabled,” which raised further concerns about my account status.

It appears that the casino is intentionally delaying my withdrawals without a valid reason.

I kindly request the AskGamblers team to intervene and help resolve this issue as soon as possible.

Thank you for your support.

Regards,

<full name removed>

Formal Complaint – Funbet Casino Withdrawal Delay

I would like to file a formal complaint regarding Funbet Casino.

On 10 December, I played at Funbet Casino and won a total of €3,690. On the same day, I submitted withdrawal requests in accordance with the casino’s stated withdrawal limits (€500 maximum per day).

However, more than one month has now passed, and not a single withdrawal has been received.

During this time, I have contacted Funbet customer support numerous times via live chat. Each time, I have been given the same generic response:

“We are processing the matter and will contact you.”

Despite these assurances, no one has contacted me, no concrete explanation has been provided, and no progress has been made. I have also not been asked to provide any verification documents, even though this is often cited as a reason for delays.

This situation is unacceptable. If a casino advertises fast and smooth withdrawals, it is reasonable to assume that this does not mean waiting over a month without receiving a single payment or any meaningful communication.

I believe this case demonstrates:

Unjustified and excessive withdrawal delays

Lack of transparency

Repeated misleading assurances from customer support

I am requesting AskGamblers’ assistance in resolving this matter and ensuring that my legitimate winnings are paid without further delay.

All relevant details, dates, and communications can be provided upon request.

Kind regards

I have been waiting for my withdrawal for almost a week now.

Support keeps moving the ETA "will be processed shortly", "will take up to 3 business days", now "from 3 to 5 business days", and for sure, after 5 days the ETA will be changed again. Besides, it's a cryptopayment.

Last time I wrote to support to ask about my withdrawal, I received a response that they have maintenance and "can't check on my account."

I have been waiting for a withdrawal for almost a week and was promised by customer support that I would have it by Wednesday at the latest.

Now I can't get in contact with customer support or anything, and I saw that the same girl who was on live chat on Nomini was the same one they had on Funbet, so if u help me again, they will probably finally pay me

Hello AskGamblers,

I would like to file a complaint against Funbet Casino regarding my withdrawals.

I have been waiting almost two weeks for my withdrawals to be processed. Out of three pending withdrawals, only one was approved, while the other two were suddenly cancelled without any explanation. When I contact their support, they repeatedly tell me that my case will be “fast-tracked,” but nothing actually happens.

According to their own terms, withdrawals should be processed within 3 days, yet it has now been far longer. I have tried to resolve this directly and professionally with Funbet’s support team, but I only receive the same generic responses with no real updates.

I’m asking for AskGamblers’ help to get this issue resolved so that I can receive the remaining funds I am entitled to. I still hope that this matter can be solved professionally and quickly.