For the second time in a short time I am having problems with this casino again.
I made a first withdrawal request of $750 on November 21 and a second withdrawal request on November 23, for another amount of $750.
Despite the mention of processing within 3 working days in the terms and conditions, I still have no news regarding my withdrawals.
I am still not asked for identity verification.
Beschwerde-Info
Dear Peanut12,
Kindly be informed that we are checking regarding your withdrawals with relevant department and would get back to you as soon as we have any news.
Best Regards
Frumzi team
Thank you! I will wait patiently.
Dear Peanut12,
Please note that you had canceled your withdrawals on your own , and currently you have only one in processing , we would kindly ask you no to cancel it if you want it to be processed by relevant department .
Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.
In addition, bear in mind that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence.
Best Regards
Frumzi Team
Hello, I would like to specify that I actually canceled one of the 2 withdrawals on November 22, but I then redid the withdrawal on November 23, which still brought us to 4 working days for the second withdrawal when I made my complaint. I will no longer touch my pending withdrawals while everything is processed. Thanks!
Dear Peanut12,
We are happy to inform you that all 3 of your withdrawals are complete and paid out on our side.
Best Regards
Frumzi Team
I confirm that I have received payment for all my withdrawal requests. I hope that processing times will improve on your side because the games offered at your casino are really great. Thanks

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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