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Fortunetowin Casino - Not paying and giving no answers

UNGELÖST
Beschwerde-Info
Unseriöses Casino Fortunetowin Spielothek
Grund Verzögerte Auszahlung
Betrag $ 1000
liv666 Neuseeland
Veröffentlicht am 18. Juni 2020

I requested a cash out at Fortunetowin 8 days ago now (June 10), I have sent my documents and they have all been accepted. I live in New Zealand and play on many online casinos, my card does not allow cash backs so I MUST use the bank transfer method. I always check on askgamblers.com if my country is allowed, the currency's and also the withdrawal method available. So this is where the problem begins, I was told by live chat it's not possible to use bank transfer because my balance is in AUD. How does that even make sense? After explaining to them I've never had this issue anywhere else they said they will see what they can do and will be in touch via email. Well it's been 8 days now and countless visits to chat with no answers or no help. I have all chat logs saved if needed.

AskGamblers
Veröffentlicht am 18. Juni 2020

Dear @{{submitter}},

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

liv666 Neuseeland
Veröffentlicht am 19. Juni 2020

1000 AUD is the amount.