Deposit not credited after 48 hours

I requested a cash out at Fortunetowin 8 days ago now (June 10), I have sent my documents and they have all been accepted. I live in New Zealand and play on many online casinos, my card does not allow cash backs so I MUST use the bank transfer method. I always check on askgamblers.com if my country is allowed, the currency's and also the withdrawal method available. So this is where the problem begins, I was told by live chat it's not possible to use bank transfer because my balance is in AUD. How does that even make sense? After explaining to them I've never had this issue anywhere else they said they will see what they can do and will be in touch via email. Well it's been 8 days now and countless visits to chat with no answers or no help. I have all chat logs saved if needed.

On may 30, a Deposit of $ 20 was made, a bonus was wagered, $ 160 was withdrawn, the account was verified, the money is not paid, explaining those problems with Yandex money, they also do not work with Qiwi, they do not say the terms, they do not offer alternatives. Please help Fortunetowin Casino deal with this mess.

Fortunetowin Casino, delayed 2 days payment of $ 500.
Account is verified. Referred first to a pandemic, then to problems
with the Yandex payment system. I have been waiting for my winnings for 2 days.
The exact date of payment of winnings is not reported by the casino. The description of the casino indicates payments for e-wallets instantly, in fact, this is a hoax. I have been waiting for 2 days for my winnings. Please help Fortunetowin Casino deal with this mess. Deposits from Yandex wallet are accepted, and when it came to payments with Yandex wallet they suddenly had problems !!!