Beschwerde #48
Fairspin Casino
Account blocked all of a sudden with no explanation
vor 3 Jahren
I've been registered on fairspin for quite a long, mostly because of their TFS token, to get a passive income, but in order to get a better income you also need to play on the casino.
I've verified the KYC, and I've reached the Explorer level.
I've made deposits, both with Cards and Crypto. I've withdrawn both with Cards and Crypto. I've had some issues with them, but nothing that can't be ignored (every casino might have a problem here and there).
But recently I've been playing roulette in a live casino, winning 100-300$ per day, for 4-5 days, and been withdrawing some of the winnings daily, around 100-250$, everything seemed fine, but then I got my withdrawal pending for several hours. I made another withdrawal for a smaller amount, and after that, they both got rejected. I've made withdrawals again and then got rejected again. I've contacted support, they said that 2 withdrawals couldn't be made at the same time (which is ridiculous, since it's not stated anywhere and they could've just restricted it on the withdrawal page, but ok, if you say so), so I just made 1 withdrawal and waited for it to process before making second. After around 16 hours of processing, I contacted support and asked what the reason for such long processing was, they told me it was reviewed and I had to wait, they couldn't say for how long, ok, I've decided to wait, but after around 30 hours, when I tried to log into my account, it says it's blocked for suspicious activity and I should contact support.
I did contact them, and all they wrote was:
"Hello, dear Fairspin client!The suspicous activity has been detected on your account by the Security department.
Unfortunately, we have to inform you that your account has been permanently blocked (without the right to restore access) for violating the Terms and Conditions of our site.
And also notify that when you try to create new accounts, they will be blocked without the right to withdraw funds (in case you make a deposit before this account is found).Please get to know the following states:
Account, pay-outs and bonuses (https://fairspin.io/apb)
REGISTRATION OF YOUR MEMBER ACCOUNT
1.3. You are only allowed to have one Member Account with Fairspin. If You attempt to open more than one Member Account, all accounts You try to open may be blocked or closed. If You notice that You have more than one Member Account under different names, You must notify Fairspin immediately.
1.15. Any suspicious activity on Your Member Account could lead You to being reported to the relevant authorities and freezing of the balance of Your Member Account in full. It could also lead to the closure of Your Member Account and forcible withdrawal or confiscation of Your funds.Terms and Conditions ( https://fairspin.io/terms-and-conditions )
GENERAL INFORMATION
1.3.3. These T&Cs come into force as soon as You click on the “Sign Up” button and register Your Member Account (as defined below) with Fairspin. By creating and/or opening and/or registering a Member Account with Fairspin, You signify to Fairspin that You have read these T&Cs, understand them and accept them.
Moreover, upon registration of Your Member Account You will immediately enter an agreement with Fairspin on terms and conditions contained in these T&Cs (the “Agreement”). By using the Website, Fairspin services, any of the Games and/or Your Member Account, You signify that You agree with these T&Cs and commit Yourself to abide by them at all times when using the Website, Fairspin services, any of the Games and/or Your Member Account.
1.3.4. You must read these T&Cs carefully in their entirety before clicking on the “Sign Up” button. If You do not agree with any provision of these T&Cs You must not use or continue to use the Website.
1.3.5. You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by us from time to time.
1.3.8. If You open or attempt to open more than one Member Account, for whatever reason, Fairspin may block or close any or all of Your Member Accounts at its discretion. Fairspin also reserves the right to withhold any deposits or winnings upon the discovery of duplicate or multiple accounts at its sole discretion.
Should Fairspin decide to leave one Member Account open, it will be the first Member Account that You opened with Fairspin, to which Your remaining deposits, if any, will be transferred. Fairspin will deduct an administrative fee of 10% (minimum 30 Euro or equivalent) for every additional Member Account You have opened as well as any other deductions that may apply in accordance with these T&Cs.
Furthermore, if You attempt to open any additional Member Account after Your original Member Account had been closed for the reason of gambling addiction, any funds held in Your additional Member Account(s) will be immediately forfeited and no winnings shall be paid out under any circumstance. YOUR OBLIGATIONS AS A USER
3.1. You hereby represent and warrant that:
3.1.1. You have read these T&Cs and other documents supplied to You in connection with use of the Website and the Games and You understand and agree that Your use of the Website and Games will be governed by these T&Cs as amended from time to time.
3.1.2. You are over 18 years old or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You, You are allowed to participate in the Games offered on the Website.
3.1.3. You will use the Website and Your Member Account solely and exclusively for the purpose of Your participation in the Games and not for any financial or other reason, Your participation in the Games will be strictly in Your personal non-professional capacity for recreational and entertainment reasons only.
3.1.4. You possess the sophistication, expertise and knowledge necessary to make informed decisions in respect of bets, stakes and wages, as well as use of and play the Games, and you will not rely on any communication or statement (written or verbal) by Fairspin as financial, game or investment advice or as a recommendation to enter into and play any of the available Games.
3.1.5. You fully understand that it is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the Games.
3.1.6. You register on Your behalf, and You participate in the Games on Your own behalf and not on behalf of any other person.
3.1.7. You are not a resident of (or in) a Restricted Jurisdiction or any other jurisdiction where Your participation or use of the Website or Games would be in conflict with any applicable law or any other rules, including those relating to online gaming. You may not access or use the Website, app/s and Games from these jurisdictions.
3.1.8. All information that You provide to Fairspin during the term of this Agreement is true, accurate, complete and correct, and that You shall immediately notify Fairspin of any changes of such information.
3.1.9. You are solely responsible for reporting and accounting for any taxes applicable to You under relevant laws for Your participation in Games including any winnings that You receive from Fairspin.
3.1.10. All money that You deposit into Your Member Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source.
3.1.11. You understand that by participating in the Games You take the risk of losing money deposited in Your Member Account.
3.1.12. You are and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices in connection with Your participation in any of the Games. Fairspin hereby reserves the right to invalidate or close Your Member Account or invalidate or terminate Your participation in a Game in the event of such behaviour.REFUND POLICY
7.1. Unless otherwise expressly established hereby, Fairspin does not guarantee any reimbursements, returns and refunds and in no case will provide money refunds, except when the funds in question have not been used by You as Your stake in the Games.
7.6. Fairspin shall have the right to request You to provide any document and information to make Your KYC check under Sub-Clause 2.1.8 hereof, and additional information aimed at careful and accurate consideration of Your request for refund. You shall provide Us with such documents and additional information (including all available screenshots and other supporting data) within five (5) days upon receipt of Our request.
7.7. Fairspin may refuse Your request for refund if:
7.7.1. Decrease of the balance of Your wallet (Member Account) does not result from Technical Issue.
7.7.2. You failed to provide Us with document and information or additional information as per Clause 7.6 hereof.
7.7.3. You request for refund of potential or theoretical win.
7.7.4. Decrease of the balance of Your wallet (Member Account) results from problems with Your system (i.e., computer or other technical device used by You while using the Website or Games, due to malfunctioning of Your devices through which the Internet connection was provided to You) or problems with a third party system without Our fault.
7.7.5. If You were prohibited from using the Website or a Game as set forth by these T&Cs.
7.8. Should You submit to Us false or fraudulent information with Your request for refund more than twice time in a row or more than three times in general, Fairspin shall have the right to suspend and/or close Your Member Account and stop all communication and/or replies from Fairspin, and/or take any further measures as may be deemed appropriate, including reporting to relevant local authorities and law enforcement agencies.BREACHES, PENALTIES AND TERMINATION
11.1. Fairspin may suspend, block or close Your Member Account and withhold funds if suspicions of money laundering occur in accordance with any applicable Anti-Money Laundering legislation.
11.2. If You breach any provision of these T&Cs or if Fairspin has a reasonable ground to suspect that You have breached them, Fairspin reserves the right not to open, suspend, close Your Member Account, withhold any money in Your Member Account (including any deposit) and use such funds on Your Member Account to settle any damages incurred in this respect.
11.3. If Fairspin suspects that You are engaged in illegal or fraudulent activities when using the Website or the Games; or in breach of this Agreement; or that You are having problems with creditors or otherwise detrimental to Our business, We may freeze or terminate Your Member Account or cancel any stakes at Our absolute discretion.
Without prejudice to the generality of the foregoing, in order to mitigate and prevent illegal or fraudulent activity through use of the Website and Fairspin services, We may, at our discretion, request that You cease to and/or refrain from making use of a VPN or Proxy while using the Website. If suspicious, illegal or fraudulent activity is detected on an account while a VPN or Proxy is or was in use, we shall have the right to block the said account and funds held thereon, based on our assessment of the activity in question.
11.4. You acknowledge that Fairspin at its own discretion may decide to suspend or permanently bar You from using the Website if You have violated these T&Cs, without any right of compensation or other for You.12.10. Winnings will be paid into Your wallet (Member Account) after the final result is confirmed. However, Fairspin reserves the right to set aside any winnings should there be investigations into the result of an event resulting from a suspicion of criminal activities that may have affected the result of the event. If the irregularity is confirmed then Fairspin retains the right to void any related bets, stakes, wages and resultant winnings if any.
12.11. Should Fairspin become aware that You have placed a number of bets, stakes and/or wages from different Member Accounts You have irregularly opened, all these bets, stakes and wages will be voided. Fairspin retains the right to take further action as deemed necessary. Based on the foregoing, your account will be blocked permanently for these violations without the right to restore access.Sincerely,
Fairspin support team."
When I ask what's the exact reason for blocking the account or what was violated, they just answer with a similar email, that all the reasons were stated in the initial email.
They won't answer if the funds can be recovered, which probably means they'll just steal them.
I had around 1k$ on my account plus 280k TFS which is also around 1250$.
As I've said I've made deposits and withdrawals before, I've withdrawn 1k, 500$ without any problems, so this behavior was truly unexpected.
I'd like my account restored, or at least get the funds from my account.
I've verified the KYC, and I've reached the Explorer level.
I've made deposits, both with Cards and Crypto. I've withdrawn both with Cards and Crypto. I've had some issues with them, but nothing that can't be ignored (every casino might have a problem here and there).
But recently I've been playing roulette in a live casino, winning 100-300$ per day, for 4-5 days, and been withdrawing some of the winnings daily, around 100-250$, everything seemed fine, but then I got my withdrawal pending for several hours. I made another withdrawal for a smaller amount, and after that, they both got rejected. I've made withdrawals again and then got rejected again. I've contacted support, they said that 2 withdrawals couldn't be made at the same time (which is ridiculous, since it's not stated anywhere and they could've just restricted it on the withdrawal page, but ok, if you say so), so I just made 1 withdrawal and waited for it to process before making second. After around 16 hours of processing, I contacted support and asked what the reason for such long processing was, they told me it was reviewed and I had to wait, they couldn't say for how long, ok, I've decided to wait, but after around 30 hours, when I tried to log into my account, it says it's blocked for suspicious activity and I should contact support.
I did contact them, and all they wrote was:
"Hello, dear Fairspin client!The suspicous activity has been detected on your account by the Security department.
Unfortunately, we have to inform you that your account has been permanently blocked (without the right to restore access) for violating the Terms and Conditions of our site.
And also notify that when you try to create new accounts, they will be blocked without the right to withdraw funds (in case you make a deposit before this account is found).Please get to know the following states:
Account, pay-outs and bonuses (https://fairspin.io/apb)
REGISTRATION OF YOUR MEMBER ACCOUNT
1.3. You are only allowed to have one Member Account with Fairspin. If You attempt to open more than one Member Account, all accounts You try to open may be blocked or closed. If You notice that You have more than one Member Account under different names, You must notify Fairspin immediately.
1.15. Any suspicious activity on Your Member Account could lead You to being reported to the relevant authorities and freezing of the balance of Your Member Account in full. It could also lead to the closure of Your Member Account and forcible withdrawal or confiscation of Your funds.Terms and Conditions ( https://fairspin.io/terms-and-conditions )
GENERAL INFORMATION
1.3.3. These T&Cs come into force as soon as You click on the “Sign Up” button and register Your Member Account (as defined below) with Fairspin. By creating and/or opening and/or registering a Member Account with Fairspin, You signify to Fairspin that You have read these T&Cs, understand them and accept them.
Moreover, upon registration of Your Member Account You will immediately enter an agreement with Fairspin on terms and conditions contained in these T&Cs (the “Agreement”). By using the Website, Fairspin services, any of the Games and/or Your Member Account, You signify that You agree with these T&Cs and commit Yourself to abide by them at all times when using the Website, Fairspin services, any of the Games and/or Your Member Account.
1.3.4. You must read these T&Cs carefully in their entirety before clicking on the “Sign Up” button. If You do not agree with any provision of these T&Cs You must not use or continue to use the Website.
1.3.5. You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by us from time to time.
1.3.8. If You open or attempt to open more than one Member Account, for whatever reason, Fairspin may block or close any or all of Your Member Accounts at its discretion. Fairspin also reserves the right to withhold any deposits or winnings upon the discovery of duplicate or multiple accounts at its sole discretion.
Should Fairspin decide to leave one Member Account open, it will be the first Member Account that You opened with Fairspin, to which Your remaining deposits, if any, will be transferred. Fairspin will deduct an administrative fee of 10% (minimum 30 Euro or equivalent) for every additional Member Account You have opened as well as any other deductions that may apply in accordance with these T&Cs.
Furthermore, if You attempt to open any additional Member Account after Your original Member Account had been closed for the reason of gambling addiction, any funds held in Your additional Member Account(s) will be immediately forfeited and no winnings shall be paid out under any circumstance. YOUR OBLIGATIONS AS A USER
3.1. You hereby represent and warrant that:
3.1.1. You have read these T&Cs and other documents supplied to You in connection with use of the Website and the Games and You understand and agree that Your use of the Website and Games will be governed by these T&Cs as amended from time to time.
3.1.2. You are over 18 years old or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You, You are allowed to participate in the Games offered on the Website.
3.1.3. You will use the Website and Your Member Account solely and exclusively for the purpose of Your participation in the Games and not for any financial or other reason, Your participation in the Games will be strictly in Your personal non-professional capacity for recreational and entertainment reasons only.
3.1.4. You possess the sophistication, expertise and knowledge necessary to make informed decisions in respect of bets, stakes and wages, as well as use of and play the Games, and you will not rely on any communication or statement (written or verbal) by Fairspin as financial, game or investment advice or as a recommendation to enter into and play any of the available Games.
3.1.5. You fully understand that it is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the Games.
3.1.6. You register on Your behalf, and You participate in the Games on Your own behalf and not on behalf of any other person.
3.1.7. You are not a resident of (or in) a Restricted Jurisdiction or any other jurisdiction where Your participation or use of the Website or Games would be in conflict with any applicable law or any other rules, including those relating to online gaming. You may not access or use the Website, app/s and Games from these jurisdictions.
3.1.8. All information that You provide to Fairspin during the term of this Agreement is true, accurate, complete and correct, and that You shall immediately notify Fairspin of any changes of such information.
3.1.9. You are solely responsible for reporting and accounting for any taxes applicable to You under relevant laws for Your participation in Games including any winnings that You receive from Fairspin.
3.1.10. All money that You deposit into Your Member Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source.
3.1.11. You understand that by participating in the Games You take the risk of losing money deposited in Your Member Account.
3.1.12. You are and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices in connection with Your participation in any of the Games. Fairspin hereby reserves the right to invalidate or close Your Member Account or invalidate or terminate Your participation in a Game in the event of such behaviour.REFUND POLICY
7.1. Unless otherwise expressly established hereby, Fairspin does not guarantee any reimbursements, returns and refunds and in no case will provide money refunds, except when the funds in question have not been used by You as Your stake in the Games.
7.6. Fairspin shall have the right to request You to provide any document and information to make Your KYC check under Sub-Clause 2.1.8 hereof, and additional information aimed at careful and accurate consideration of Your request for refund. You shall provide Us with such documents and additional information (including all available screenshots and other supporting data) within five (5) days upon receipt of Our request.
7.7. Fairspin may refuse Your request for refund if:
7.7.1. Decrease of the balance of Your wallet (Member Account) does not result from Technical Issue.
7.7.2. You failed to provide Us with document and information or additional information as per Clause 7.6 hereof.
7.7.3. You request for refund of potential or theoretical win.
7.7.4. Decrease of the balance of Your wallet (Member Account) results from problems with Your system (i.e., computer or other technical device used by You while using the Website or Games, due to malfunctioning of Your devices through which the Internet connection was provided to You) or problems with a third party system without Our fault.
7.7.5. If You were prohibited from using the Website or a Game as set forth by these T&Cs.
7.8. Should You submit to Us false or fraudulent information with Your request for refund more than twice time in a row or more than three times in general, Fairspin shall have the right to suspend and/or close Your Member Account and stop all communication and/or replies from Fairspin, and/or take any further measures as may be deemed appropriate, including reporting to relevant local authorities and law enforcement agencies.BREACHES, PENALTIES AND TERMINATION
11.1. Fairspin may suspend, block or close Your Member Account and withhold funds if suspicions of money laundering occur in accordance with any applicable Anti-Money Laundering legislation.
11.2. If You breach any provision of these T&Cs or if Fairspin has a reasonable ground to suspect that You have breached them, Fairspin reserves the right not to open, suspend, close Your Member Account, withhold any money in Your Member Account (including any deposit) and use such funds on Your Member Account to settle any damages incurred in this respect.
11.3. If Fairspin suspects that You are engaged in illegal or fraudulent activities when using the Website or the Games; or in breach of this Agreement; or that You are having problems with creditors or otherwise detrimental to Our business, We may freeze or terminate Your Member Account or cancel any stakes at Our absolute discretion.
Without prejudice to the generality of the foregoing, in order to mitigate and prevent illegal or fraudulent activity through use of the Website and Fairspin services, We may, at our discretion, request that You cease to and/or refrain from making use of a VPN or Proxy while using the Website. If suspicious, illegal or fraudulent activity is detected on an account while a VPN or Proxy is or was in use, we shall have the right to block the said account and funds held thereon, based on our assessment of the activity in question.
11.4. You acknowledge that Fairspin at its own discretion may decide to suspend or permanently bar You from using the Website if You have violated these T&Cs, without any right of compensation or other for You.12.10. Winnings will be paid into Your wallet (Member Account) after the final result is confirmed. However, Fairspin reserves the right to set aside any winnings should there be investigations into the result of an event resulting from a suspicion of criminal activities that may have affected the result of the event. If the irregularity is confirmed then Fairspin retains the right to void any related bets, stakes, wages and resultant winnings if any.
12.11. Should Fairspin become aware that You have placed a number of bets, stakes and/or wages from different Member Accounts You have irregularly opened, all these bets, stakes and wages will be voided. Fairspin retains the right to take further action as deemed necessary. Based on the foregoing, your account will be blocked permanently for these violations without the right to restore access.Sincerely,
Fairspin support team."
When I ask what's the exact reason for blocking the account or what was violated, they just answer with a similar email, that all the reasons were stated in the initial email.
They won't answer if the funds can be recovered, which probably means they'll just steal them.
I had around 1k$ on my account plus 280k TFS which is also around 1250$.
As I've said I've made deposits and withdrawals before, I've withdrawn 1k, 500$ without any problems, so this behavior was truly unexpected.
I'd like my account restored, or at least get the funds from my account.
Screenshot
