Beschwerde #101 Evobet Casino

Stalling my withdrawal by using 'account investigation' as an excuse

Von zeuus6

vor 4 Jahren

Evobet is canceling my way every day after a long verification process for the past weeks and now I'm trying to withdraw my funds and they are canceling my withdrawal request. I have requested withdrawal many times only to be advised by their support team to reinitiate the withdrawal request and now they're are sending me this message below after withdrawal option has been disabled on my account. I have tried to make my withdrawals many times they have been canceling them until they now disable the withdrawal option on my account. Its now weeks trying to make my withdrawal and they are Stalling it. When I ask them they always send me the same message that they waiting for the relevant department.

Unseriöses Casino Evobet Casino

Grund Abgelehnte Auszahlung

Betrag €501

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Evobet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Evobet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

zeuus6

vor 3 Jahren

just to add on.... I never used their bonuss you can clearly see on the screenshots below

zeuus6

vor 3 Jahren

nothing has been sent to my email

Evobet Casino Beschwerde-Statistik

Gelöst 42 / 45

Durchschn. Betrag $2,511

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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