Beschwerde #3 Doggo Casino

Delay withdraw or can't contact live support

Von LuckyN2001

vor 2 Jahren

I have been trying to withdraw I won on slot is been hours now and I still haven’t gotten my withdrawal accepted or I can’t even contact live support is always says: the status of your query is still in progress. They have sent me the same message 3 times now so I hope I can get my withdrawal now. When I’m trying to contact live support it always says we will be back to you so I create ticket but still they don’t answer me. Honestly feel like they trying to avoid me and I don’t understand why are saying this casino is good casino fast withdrawal 24/7 live support so what is the problem??

Unseriöses Casino Doggo Casino

Grund Verzögerte Auszahlung

Betrag kr13027

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear @LuckyN2001,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Doggo Casino

• Representative

vor 2 Jahren

Dear AskGamlers Team,

We trust this message finds you well.

In response to our previous communication, we would like to inform you that the player's payout was processed on January 8th. The payment method utilized for crediting the player is through a bank transfer. It is recommended to allow a transfer period of 3-5 working days for the funds to reflect in the player's personal account.

Although we have not observed any feedback from the player in the provided thread, if there are any additional concerns or issues, we kindly request the player to provide further details. This will enable us to offer appropriate assistance and guidance.

Please feel free to reach out if there are any unresolved matters or if the player requires further assistance.

Best regards,
Team Doggo

AskGamblers

• Support Team

vor 2 Jahren

Dear Doggo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Doggo Casino

• Representative

vor 2 Jahren

Dear LUCKYN2001,

We trust this message finds you well.

We want to express our understanding of the challenges you faced during your withdrawal process, which commenced on January 5th. We acknowledge the inconvenience caused by the delays and technical issues encountered throughout this experience.

Upon a thorough review of your case, we identified that additional documentation was needed to finalize the verification process for your initial withdrawal request. Despite ongoing communication, we recognize that your overall encounter did not meet our usual standards.

Unfortunately, a technical glitch occurred after the successful completion of the verification, leading to a delay in processing your withdrawal. Such glitches are occasional, and particularly as the weekend approaches, resolving them promptly can present additional challenges.

In addition to the automated alerts, our support team communicated information about the issue based on the guidance they received. We sincerely apologize for any inconvenience caused. Rest assured, we kept you informed of the progress, and an automatic notification confirming the payout was sent on January 8th.

Your feedback is invaluable to us, and we deeply appreciate your understanding. We are committed to promptly addressing this matter and ensuring a smoother experience for you in the future.

Should you have any further questions or require additional assistance, please do not hesitate to reach out. Your patience and understanding are greatly appreciated.

Best regards,
Team Doggo

Doggo Casino Beschwerde-Statistik

Gelöst 4 / 4

Durchschn. Betrag $819

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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