Doggo Casino - Too long process of KYC and withdrawal with no answer from support

I also would like to add that I did not use any bonus upon deposit when playing with the money withdrawn, it was raw cash balance so there cannot be any breach of terms considered that they have to investigate.

Dear Drexsi,

We trust this message finds you well.

We acknowledge the concerns you raised regarding your withdrawal experience since December 22nd. We understand the frustration caused by the delay and technical glitches encountered during the process.

Upon reviewing your case, we noted that additional documentation was requested to complete the verification process for your initial withdrawal request. Despite subsequent communication interactions, we recognize that the overall experience has not been up to our usual standards.

Regrettably, after the verification was successfully completed, a technical glitch hindered the timely release of your withdrawal. We sincerely apologize for any inconvenience this may have caused. Rest assured, we have kept you informed of the progress, and an automatic notification was sent confirming the payout on December 29th.

We genuinely value your feedback, and your concerns are of the utmost importance to us. We are committed to addressing this matter promptly and ensuring a smoother experience for you moving forward.

If you have any further questions or require additional assistance, please do not hesitate to contact us. We appreciate your understanding and patience.

Best regards,
Team Doggo

We can mark this complaint as solved, I have received 800 euros so far and waiting on the last money to get to my bank account, it was approved yesterday.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.