Dear Anthber,
We hope this message finds you well.
We understand the concerns you've raised regarding your withdrawal experience since January 4th. We empathize with the frustration caused by the delays and technical issues encountered during the process.
We acknowledge that the overall experience has fallen short of our usual standards.
Unfortunately, a technical issue led to the delayed processing of your withdrawal. Such glitches may arise, and particularly as the weekend approaches, we often face more challenges in promptly resolving them.
In addition to our automated alerts upon contacting support, the team provided information about the issue based on the guidance they had received.
We sincerely apologize for any inconvenience this may have caused. Please be assured that we've kept you informed of the progress, and an automatic notification confirming the payout was sent on January 8th.
Your feedback is highly valued, and your concerns are our top priority. We are committed to addressing this matter promptly and ensuring a smoother experience for you in the future.
If you have further questions or need additional assistance, please don't hesitate to reach out. We appreciate your understanding and patience.
Best regards,
Team Doggo
