Beschwerde #4 Doggo Casino

Avoiding tickets for delayed withdrawal

Von anthber

vor 2 Jahren

I did a withdrawal on 450 £ 4 of January. With this casino I have before received confirmation of withdrawal, but this time I didn't, so I contacted support. They give me the same answer that they have some problems with the payment provider but when I now asks for more information the wont answer. It feels like they are avoiding my questions.

Now they have been avoiding my tickets for 2 days without further information about this "payment provider problem"

This is sad because I have had a good experience with doggo casino before.

Unseriöses Casino Doggo Casino

Grund Verzögerte Auszahlung

Betrag £450

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

anthber

vor 2 Jahren

This is solved. I got an confirmation of withdrawal 30 minutes after informing them that I will seek help from AskGamblers.

Doggo Casino

• Representative

vor 2 Jahren

Dear Anthber,

We hope this message finds you well.

We understand the concerns you've raised regarding your withdrawal experience since January 4th. We empathize with the frustration caused by the delays and technical issues encountered during the process.

We acknowledge that the overall experience has fallen short of our usual standards.

Unfortunately, a technical issue led to the delayed processing of your withdrawal. Such glitches may arise, and particularly as the weekend approaches, we often face more challenges in promptly resolving them.

In addition to our automated alerts upon contacting support, the team provided information about the issue based on the guidance they had received.

We sincerely apologize for any inconvenience this may have caused. Please be assured that we've kept you informed of the progress, and an automatic notification confirming the payout was sent on January 8th.

Your feedback is highly valued, and your concerns are our top priority. We are committed to addressing this matter promptly and ensuring a smoother experience for you in the future.

If you have further questions or need additional assistance, please don't hesitate to reach out. We appreciate your understanding and patience.

Best regards,
Team Doggo

Doggo Casino Beschwerde-Statistik

Gelöst 4 / 4

Durchschn. Betrag $819

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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