Beschwerde #7
Casino Sieger
Unfairly Denying Payment
vor 9 Jahren
I tried to withdraw 2000€ this month and I received an email that the withdrawal was not approved and I should contact support. I did this and I was told that I cant withdraw because I havent deposited in 3 months. I tried to do a deposit then with Neteller and it was also denied. I was told Neteller was never acccepted for german players , which was a lie because I only used this method for depositing. I then asked where in the terms it states that I have to deposit after 3 months time in order to make a withdrawal. I was told its in 6.1. and more specifically here:
"All withdrawals from unverified players must be thoroughly checked as per our payout management procedures before being processed. When it becomes evident that a player never had the intention to carry out any betting activity with us, the player should be informed that funds will not be processed until his identity, age and place of residence is proven beyond doubt and/or a period of at least three months has elapsed from when the deposit was made."
I am not an unveriefied player. I got verified months ago and I did play a lot since then (500k of bets!) so that paragraph doesnt even address to me, but even if it did, it would say "not processed... until ... three months has elapsed from when the deposit was made"
I have tried to explain them that nowhere there it states what they say, but they claim they "have our terms and you have accepted them".
"All withdrawals from unverified players must be thoroughly checked as per our payout management procedures before being processed. When it becomes evident that a player never had the intention to carry out any betting activity with us, the player should be informed that funds will not be processed until his identity, age and place of residence is proven beyond doubt and/or a period of at least three months has elapsed from when the deposit was made."
I am not an unveriefied player. I got verified months ago and I did play a lot since then (500k of bets!) so that paragraph doesnt even address to me, but even if it did, it would say "not processed... until ... three months has elapsed from when the deposit was made"
I have tried to explain them that nowhere there it states what they say, but they claim they "have our terms and you have accepted them".
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