Beschwerde #13 Cosmobet Casino

Cosmobet withdraw issue

Von etiennetou

vor 1 Jahr

Hello cosmobet, I have been waiting for more than 1 month now to be able to withdraw my money ( 702$ ), my account is fully verified, so I have no idea why it is taking more than 1 month in order for me to be able to withdraw. They are not giving me a reason and also when I would be able to withdraw, please, help me sort this case.

Thank you

Unseriöses Casino Cosmobet Casino

Grund Abgelehnte Auszahlung

Betrag $702

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear @etiennetou,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required video verification is confirmed by you.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse video verfication or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Cosmobet Casino

• Representative

vor 1 Jahr

Dear AskGamblers,

I checked this case, and from our side, we requested video verification.

Unfortunately, the user did not respond.

We requested again, and once the user passes video verification, they will be able to withdraw the money.

Best regards

AskGamblers

• Support Team

vor 1 Jahr

Dear Cosmobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Cosmobet Casino

• Representative

vor 1 Jahr

Dear Etiennetou,

This investigation may take more than a few days. When we make a decision, we will inform you as soon as possible. We will do our best to find a solution quickly.

Thank you for your patience.

Best regards,

Cosmobet Team

Cosmobet Casino Beschwerde-Statistik

Gelöst 8 / 8

Durchschn. Betrag $10,348

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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