Beschwerde #2 Cosmobet Casino

Cosmobet deleted my winnings after done wager without information

Von ducki619

vor 2 Jahren

I played at cosmobet with 150 EUR + Bonus and did successfully the wager with an end result of 940 EUR. After successful verification, cosmobet deleted my winnings, put the 150 eur back into my account and said because of violation of the terms. After asking what was wrong they don’t provide the information. i didn’t play forbidden slots in the bonus and also played on under 2 EUR per spin, so I’m sure there is no violation from my side.

Unseriöses Casino Cosmobet Casino

Grund Abgelehnte Auszahlung

Betrag €790

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ducki619

vor 2 Jahren

Dear AskGamblers Team, the complaint is resolved. I got the money from the casino and withdrawal was succesful. You can close the complaint as resolved. Thanks to Cosmobet for the positive end of my case.

AskGamblers

• Support Team

vor 2 Jahren

Dear @ducki619,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cosmobet Casino

• Representative

vor 2 Jahren

Dear all.

I have good information for you.

We checked the facts and as an exception, we credited this user with the amount we deducted.

Best regards

Cosmobet Casino Beschwerde-Statistik

Gelöst 8 / 8

Durchschn. Betrag $10,348

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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