Cosmobet Casino - Block account with my deposits

Dear Cosmobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Cosmobet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello! Your account is currently under investigation, and we acknowledge that this process takes time. We will provide you with updates once a decision has been made.

Thank you for your patience and understanding.

Best regards

Dear Cosmobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello.
Thank you for waiting.

A video verification request was sent to the user.

Now send the video verification via email and wait for a response as soon as possible we will review your video verification and if we receive a positive response then you will be able to withdraw the money.

Good luck!

OK. I'll send you a video soon

Dear all.

we are waiting the video verification

I sent 2 videos! 04/03/2024. Check, please!

I have successfully passed the video verification. I received a reply that the verification was successfully confirmed. But they don't want to withdraw my funds! This is some absurdity! They said that they have the right to keep my funds for up to 6 months!

Dear Cosmobet Casino,

Please provide more details regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.