Beschwerde #79 Playamo Casino

Closed my account saying I have 2 accounts, but refused to provide any further justification

Von Mathewpanter

vor 8 Jahren

On th20th of September I opened a playamo account, and on the 23 of November I won 110k and verifed myself so I could with draw funds, and I did receive 2k with no worries and as the casino took ages to prossess withdrawal of other funds I played it all through. And since then I have made multiple deposits into the casino and on the 12th of December I made a deposit and had me acc up to 50k again. And I withdrew 6k as that's all I'm allowed to withdraw a day.
But a few hours later after playing some of it through I still had 13k in there plus the 6k the was processing to withdraw. I tried to log into my acc and they have closed it.
They say that I have multiple accounts. This is not possible I have never made 2 account with them. I have tried to talk to 24/7 casino and they just say my accounts been closed and when i ask question the cancell chat.
This is totally unfair they won't show me proof of the second account.
I have proof that I have not made more then 1 account. How can they take ur money and continue to do so the. To have the right to cancel ur account with no proof

Unseriöses Casino Playamo Casino

Grund Verstoß gegen die AGB des Casinos

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear @Mathewpanter,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Playamo Casino

• Representative

vor 6 Jahren

Dear @AskGamblers and @MATHEWPANTER,

After an investigation, we found that duplicates were added to the player's account due to a system error.
Due to that, we would like to inform everyone, that we have refunded previously confiscated amount and reopened the account.

We are sincerely sorry for the inconvenience caused.

Best regards,
PlayAmo.

AskGamblers

• Support Team

vor 6 Jahren

This complaint has been reopened due to the declared willingness on behalf of Playamo Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

AskGamblers

• Support Team

vor 8 Jahren

AskGamblers Complaints Team have been in direct communication with the Playamo Casino management over the past couple of days in an attempt to reach to a fair and justified decision, based on rock solid and unambiguous proofs. Unfortunately, AskGamblers Complaints Team have not been provided with enough valid evidence on behalf management of Playamo Casino which could prove the accusations in general and breaching specific bonus/casino term/s in particular. Therefore we have no other option but to close this complaint as Unresolved, and recommend to the player to forward their issue directly in front of the relevant regulatory body responsible for Playamo Casino. As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

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I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

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Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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