Thrills Casino - Refusing to pay and/or refund due to Central Negative Database

Hi there,
Many thanks for posting my complaint.

I am not even insisting on having the 2500 paid as I shouldn't have been permitted to deposit at all.

I do think casinos need to be more aware of this Central Negative Database and the reason withdrawals are rejected.

I have sought to do the right thing at every level.

I would be happy to have my 1000 pounds refunded.

Kindest regards,
Joanne Fulton.

Hi

As mentioned central negative database is something that is related to Roxy Palace as far as I understood so we can not access it.

Regards

Bruno

Hi there,
No this is CASINO wide database which is puts a block on my card. It is run by Datacash and blocks gambling transactions. The only involvement Roxy palace had was putting my name on it and thus being a responsible operator looking after their customers. It has not shown up till the withdrawal stage with your casino. This is why I was not permitted to withdraw back to my card.

Kindest regards,
Joanne.

Hi
Understand, but we are not a part of that database. As you already been informed from our customer serice you will not be refunded.

Regards

Bruno

You quite clearly part of that database as my withdrawal could not be processed back to my card. You have not even researched this in the slightest.
Joanne.

Hi
Your withdrawal was not processed since you made the request outside of our customer service opening times.

Regards
Bruno

That is rubbish. I put it to you Ask gamblers to please check this.

Thanks,
Joanne.

That is rubbish. I put it to you Ask gamblers to please check this.

Thanks,
Joanne.

Hi

Yes, Askgamblers can contact me for further information on your case.

Regards

Bruno

Yes please do that. Further information is you are happy to take money from people who have their name on a database and have sought to do the right thing. And what a load of rubbish my withdrawal was not processed as it was outwith customer service hours!!

Kind regards,
Joanne.

Hi Joanney,

As mentioned Askgamblers can contact me for further evidence. I hereby can not comments this case anymore.

Regards

Bruno

Hi ask Gamblers,
Thrills refuse to communicate any further and resolve the issue with me.

Part of me thinks this is because they know they are in the wrong and do not want to admit it.

Thanks,
Joanne

Based on the complaint thread and our correspondence with a casino management, we consider this complaint rejected. Player played all her winnings before this issue has been resolved.