Casumo Casino - Verifications and withdraw

Issue has been solved thanks a lot to Rossa she helped me in every way possible and if it wasn’t for you I wouldn’t have even been verified just want to say a massive thank you and I finally received my funds xx

Hi there,

Really sorry to hear that you feel like your first experience with us was terrible!

Sometimes we need to request additional information from you and also related to the source of your funds. This is to ensure we stay compliant as a gambling operator, can provide the best service, and know our customers.

However, we of course do our best to help our customers with this process through chat and email and strive to have verification done as quickly as possible.

I'm glad to hear that our lovely Ambassador Rossa was able to help you get the verification sorted and that you've received your winnings!

From the looks of it, this issue has been resolved, but would you be able to confirm, please?

Kind regards,
Noah,
Casumo

Dear @Katieanne19,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.