Casumo Casino - Pending withdrawal

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Casumo Casino

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£ 2400

Veröffentlicht am 4. Dezember 2020

Withdrawal of £2400 is pending for 5 days casumo are doing nothing about it, same message saying there’s a delay with the amount of withdrawals. However on the website it says Max 72 hours withdrawal is approved or declined guarantee however it has been over 72 hours. No where on the website does it say after 72 hours or if there’s a delay. I’m sick of messaging the casino and there being nothing done about it. When I went onto my account it said all of a sudden I can lock the withdrawal but when I logged back in it said I can’t.

Veröffentlicht am 6. Dezember 2020

Hi there SAQIB2727,

Normally withdrawals are processed within 72 hours and sometimes even quicker! We do strive to process withdrawals as fast as possible to ensure that our players can enjoy their winnings quickly, however, at the moment we are dealing with a lot of requests and we have not been able to keep within our usual time frames. You are very right that you have been waiting a long time and we are really sorry for the delay!

While I can't look into your account to see the current status of your withdrawal, I can assure you that our payments team are working around the clock to get things back to normal. Once your withdrawal has been processed by our team, it will take anywhere between 1-5 business days to reach your account.

If there is anything else we can do for you, please feel free to hop into our live chat at any time.

Wishing you all the best!

Casumo

AskGamblers
Veröffentlicht am 10. Dezember 2020

Dear @Saqib2727,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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