On the 30/08/21 I created an account with casumo I deposited £998 and luckily won £6001.25 so I withdrew it next day hit with verification 14 days later had an email.
From the manager Douglas stating my withdrawal had been approved and apologies for delay I thought great so, I replied politely and said thankyou.
I contacted casumo the next day to make sure we’ll good job I did the payment had apparently been sent but rejected by PayPal I then got in contact with PayPal. Who said there’s no record of this on their end and to chase casumo.
Nightmare began waited a further 16 days to be told they need more documents when I asked why was I lied to did they hear back from PayPal the answer I got was I cannot answer that for you I have proof of every screenshot of the live chat I had with them I said how can you email me. From a manager and tell me my accounts been verified and my withdrawal is on its way and then lie to me because PayPal never was contacted luckily had a call from PayPal today and they said that they’ve got in contact with there PayPal manager who knows nothing about this and she didn’t seem very happy about it either asked for this to Be escalated and same thing as usual. Chat ended.
All I want is my weight full winnings you cannot email someone telling them you’re withdrawals have been approved and sent and then lie saying it was declined by PayPal and then go on to ask for further documents yes close the account because of It but I’m still entitled to my withdrawal because I have this in black and white. I will take this further if need be just pay me my money and we’ll leave it there.