On 11 of October, I made 2 withdrawals from Casumo casino one of 600 euro and another of 700 euro.
My account was fully verified before these 2 withdrawals, but still, Casumo asked to provide them with extra verification.
Even despite we all know The verification process is a one-time procedure I send Casumo the extra document they asked and they approved it.
They processed the withdrawals and I got my winnings.
On the 13 of October, I made a withdrawal of 3000 euro, and again there asking for verification. So every time I'm making a withdrawal Casumo asks for some kind of verification. I again send them the things they asked, they approved again, but this time the withdrawal is canceled, even despite I used the same deposit method where I already received funds from them, nothing has changed but they just put again new account verification. I tried many hours to solve this with just me and Casumo, but now I'm asking AskGamblers for help because this is absurd.
As you can see in the pictures attached how many times I've been needed to verify the account again, again and again.