Casombie Casino - Payment delayed with verified account for 5 days

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Unseriöses Casino

Casombie Casino

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€ 500

Veröffentlicht am 20. März 2024

Hello,

I ve made my account at this casino on 21/02/2024 and verified my account on 13/03/2024.

I made a withdrawal last week and they still didn't send me the funds.

I have 3200 in my account right now.

I keep asking the chat support daily for updates but they hit me up with different kinds of problems from their site (it's clear that they keep delaying my payment).

Thank you!

AskGamblers
Veröffentlicht am 23. März 2024

Dear Casombie Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Veröffentlicht am 25. März 2024

Dear all,

This complaint has been reopened as per Casombie Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Veröffentlicht am 25. März 2024

Hello all,

Thank you for re-opening the case!
We will provide the both parties with an answer ASAP.

Regards,
Casombie Team

Veröffentlicht am 27. März 2024

Still no updates regarding the withdrawal..

Veröffentlicht am 29. März 2024

Dear Customer,

Thank you for reaching out.
We would like to inform you that your latest withdrawal request was forwarded to be checked with priority. You will be additionally informed in case of any updates. We appreciate your patience.

Best regards,
Casombie.com

AskGamblers
Veröffentlicht am 2. April 2024

Dear @fuglset208,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Veröffentlicht am 5. April 2024

Dear Customer,

Please be informed that you were sent an email with an information request on 29.03.2024.
Looking forward to your reply.

Best regards,
Casombie.com

AskGamblers
Veröffentlicht am 9. April 2024

Dear @fuglset208,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casombie Casino Beschwerden

  • 13 von 13 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 1,994 USD Durchschn. Betrag

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