Beschwerde #137 Casino Gods

Withdrawn request of 125 followed by locked account and no communication

Von TyTheGuy56

vor 5 Jahren

Hi there, on Friday the 26th February I unfortunately fell into the trap of this casino company. I deposited £100 to take advantage of their matched bonus scheme. I played a slot and got to £125.05 in which I was happy to withdraw. I did this and was sent a standard verification check (which was very extensive and like no other). I proceeded and sent them the proof 4 hours later. I have not heard since. My account on the website is also blocked so I cannot go through their and check process or anything and I'm just really stuck and do not know what to do. I have attached the emails sent and received and my account blocked onto the website. Unfortunately I do not have screenshots of the £125.05 in my account and as it is blocked I cannot go in there.

I have tried creating support tickets but only met with automated reply's this was on the 6th March and 7th March.

(Please mind this is a repeat complaint due to my first being declined however we are a month on now and still no reply from them).

Thank you and I hope we can resolve this issue.

Unseriöses Casino Casino Gods

Grund Verzögerte Auszahlung

Betrag £125.05

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

TyTheGuy56

vor 5 Jahren

Money has been received. Thank you for sorting this out

AskGamblers

• Support Team

vor 5 Jahren

Dear @TyTheGuy56,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

TyTheGuy56

vor 5 Jahren

Thank you very much. Will update this post once I receive the money

Casino Gods Beschwerde-Statistik

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Durchschn. Antwortzeit 2 Tage

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