Beschwerde #140 Casino Gods

Withdrawal delayed for 2 weeks

Von Bamkal

vor 5 Jahren

Hi AG,

I have won a substantial amount at the Casino Gods on 26.03.21, when I requested my withdrawal. Now it is important to say that I am verified at the casino and have previously used it last year and although it was on the slow side, it was nothing like my experience now, hence why I am concerned and writing this complaint.

The difference this time is that I am using a different payment method, for which I received a request (7 days after the withdrawal was made, and not their 72 hours stated) for a photo of the card used, which I have provided the same day.

I am now waiting further 7 days and the document still shows as pending review, although again their timeframe states 72 hours and obviously withdrawal is still not processed.

I have received 2 generic e-mails since the start of the process and I am being assured that this is being looked into, however it surely does not feel this way, since it is well over the timeframe stated on their website and e-mails.

To be fair it looks and feels like it is being delayed on purpose and this obviously never goes well with the user- customer, which in this case happens to be me!

I didn't want to write a complaint, as usually things are handled well with direct communication in most cases, but it is clear to me this isn't one of them. Hopefully this post would get it resolved.

I do have screenshots of all information, but do not feel comfortable posting this in an open forum.

Thank you in advance.

Unseriöses Casino Casino Gods

Grund Verzögerte Auszahlung

Betrag £10000

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Bamkal

vor 5 Jahren

Hi,

The issue is now resolved, thank you.

Bamkal

vor 5 Jahren

Hi AG,

Many thanks for the prompt reply.

The withdrawal amount is 10K£.

Regards, Bamkal.

AskGamblers

• Support Team

vor 5 Jahren

Dear @Bamkal,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Casino Gods Beschwerde-Statistik

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Durchschn. Betrag $3,159

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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