Beschwerde #37 Casino Gods

Payment Delayed for Months and Account Closed

Von Abdulkadir M.

vor 6 Jahren

Several months back I won £1400 on casino gods. I requested a withdrawal of £700 and was sent a document request to have my account verified. I sent in these documents, but my account was locked. My £700 withdrawal was paid, but I was no longer able to access the remaining £700 balance on my account. I contacted support via live chat and was told I would receive an email with more information. The email was an exact copy of the previous one requesting the documents. I sent these in and after some time of not hearing back I contacted support again. I was then told that my account had permenantly closed, with no reason given. I had to contact support to discover this, as they did not send me any correpsondence letting me know my account had been closed. I asked the chat agent about my balance and was told they leave a note on my account for the withdrawal of the £700 on it. This was a month ago, when I contacted support today (01/02/2020) the agent told me there had been no update and that he could help me no further. I ran into the same issue on my account on Casino Gods sister site, Peela, where I was unable to access my £300 balance.

Unseriöses Casino Casino Gods

Grund Verzögerte Auszahlung

Betrag £700

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

abz1212

• Vereinigtes Königreich

vor 6 Jahren

Please close the complaint. Thank you.

AskGamblers

• Support Team

vor 6 Jahren

Dear @abz1212,

Please let us know if we may close this complaint as resolved? Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payment/s.

Thank you for your cooperation.

abz1212

• Vereinigtes Königreich

vor 6 Jahren

My account has been unblocked and I've requested a withdrawal.

Casino Gods Beschwerde-Statistik

Gelöst 74 / 79

Durchschn. Betrag $3,159

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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