I made a 22.60 litecoin deposit around 7pm cst on 7/23/23. The transaction has been confirmed on blockchair but not credited to my account. I have contacted live chat and was given the runaround and told to email support as well as pitboss which I have done. I keep being told to just be patient but nobody will explain why my funds have been withdrawn from my wallet but have yet to be credited to my account. I believe I have been EXTREMELY patient as it has been over 12 hours at this point. There are no warnings on the site stating there are crypto issues which should be advised if this was an issue with their.processor/IT. I'd just like my funds credited to my account or either a refund to my crypto wallet. I've attached the transaction info.
Beschwerde-Info
Hello Granfran1946,
I hope that you are well and safe.
First of all, allow me to apologize for the delay you have experienced. Unfortunately, the issue that occurred is out of our hands as the wallet Casino Adrenaline employs has experienced technical difficulties.
We have reviewed your account and as we can see, your deposit was credited on 23rd of July, 21:22, Casino Time.
You may see the screenshot below.
Of course, should you need any additional assistance, please do not hesitate to contact us.
Kind Regards,
Luke Newman
Casino Adrenaline Management
AskGamblers
Dear @GRANFRAN1946,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Issue resolved. Please close complaint
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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