Casino Adrenaline - Bonus not honored deposit delayed withdrawal canceled poor customer experience

Dear Casino Adrenaline,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello Dinzila,

We trust that you are well and safe.

Thank you for reaching out to us through AskGamblers. We will do our best to try and resolve the issue you ran into.
Please note that your account was reviewed by our Management and we can confirm that you are playing with the WIN30 no-deposit bonus that has a $50.00 max cashout limit.
According to the Terms & Conditions of Casino Adrenaline, any amount won above the max cashout limit, is unfortunately not withdrawable.
Also, according to the Terms & Conditions, should you have no prior deposits, the Casino reserves the right to ask for a Verification deposit. The Verification deposit does not have to be wagered and you can withdraw it instantly along with your winnings.
We see that you have provided images from your wallet that show that you have sent funds, however, the funds have unfortunately not reached us due to the minimum deposit limits imposed by Coinspaid, our wallet (0.0001 BTC minimum).

https:­//w­ww.b­lo­ckc­hai­n.c­om/­exp­lor­er/­add­res­ses­/bt­c/3­67b­ncg­haT­sBP­2CA­vRG­R9B­8Qz­sSF­VCVccD

Nonetheless, we see that you have indeed tried to make the Verification deposit, therefore, your withdrawal will be approved as an exception.
Please make sure to contact our Management by e-mail at pitbos­s@c­asi­noa­dre­nal­ine.com in order to complete your withdrawal.

Thank you for your understanding and in the future, please make sure to double-check deposit limits.

Kind Regards,
Luke Newman
Casino Adrenaline Management

Dear @Dinzilla,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thank you for honoring the $50. My girlfriend and I both play at Casio Adrenaline and enjoy playing. Will the rest of my winnings be credited to my account since it's a $50 max cashout?

Hello Dinzila,

I hope all is well.

Please note that as you are playing with a no-deposit bonus, the max cashout limit is applied. Meaning that the maximum you can withdraw from the current promotion is $50.00.
Of course, should you claim another bonus or make a valid deposit once you finalize your withdrawal, different limits are applied. Just a reminder, when you are playing with a clean deposit, there are no cashout limits other than the weekly ones.

Congratulations on your win and should you require any help from our side, please do not hesitate to contact us.

Sincerely,
Luke Newman
Casino Adrenaline Management

Hi! Thank you. I tried making the request to withdrawal and I was told I needed to make a deposit but as you acknowledged I did make a deposit and it was confirmed on blockchain... ìf I need to deposit more money I hope my account will have the $10 I originally added credited as well..
Also since I made that $10 wouldn't that release the rest of my cashout so there wouldn't be a max of $50 I could then withdrawal my all my winings if I wanted to...

Hello Dinzila,

I've reached out to our Payments Team and have informed them again of the agreement we made.
Please note that if you continue playing with the bonus, you are at risk of losing your winnings and as stated, your maximum cashout limit is $50.00.

Please contact our Support Team to finalize your payout.

Kind Regards,
Luke Newman
Casino Adrenaline Management

Dear @Dinzilla,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.