Casinia Casino - Verification problems

Dear player,

Thank you for contacting us.

We kindly inform you that the status of your account is open. Could you possibly provide us a screenshot of any errors that you receive when you try to login?

Moreover, you are asked to send us proof of deposits made to our casino in order for the verification to be completed.

Thank you for your cooperation to the matter.

Best regards,
Casinia team

As I have stated in this complaint and in the multiple emails I have sent, whenever I try to enter my account, it says it's under review. I attach what happens when I try to log in. I'm more than happy to send screenshots of my deposits, but I don't know which deposits I have made nor when. I use my wallet frequently and to show proof I would need either for you to tell me what the deposits were and their date, or to allow me access to my account so that I can see the transaction history myself

Dear player,

Thank you for the information.

So, after inserting the e-mail and your password, you can not enter at all to your account? You may also try please to clear cache & cookies from your device and then try again. Here is a link with instructions on how to clear cache and cookies on Google Chrome from various devices:

https:­//s­upp­ort.go­ogl­e.c­om/­acc­oun­ts/­ans­wer­/32­050­?hl­=en­&c­o=G­ENI­E.P­lat­for­m%3­DDe­sktop

Make sure to select the relevant tab according to the device you are using.

Thank you for your cooperation.

Best regards,
Casinia casino team

Yes, that's what happens, I enter my credentials and I get that my account is under review. I have tried to use other browsers, other devices, and that's still happening so it isn't related to any of that

Dear player,

We would like to kindly inform you that in this occasion, you will need to provide us the verification documents via e-mail.

After the verification is completed, you will be able to enter to your account successfully. If you need to remind you our e-mail or what documents needed please inform us accordingly to help you on this.

Thank you so much for your understanding and your cooperation!

Kind regards,
Casinia casino team

The thing is, I can't send what you ask me because I don't have the information. You are asking me for proof of my deposits, but I don't exactly know the date nor the amount of the deposits, so I can't screenshot those deposits that I did on my account. If you could tell me when my deposits were made and the amount, I'll happily send the requested documents

Dear player,

We would like to inform you to provide to us via e-mail screenshots of your wallet and transactions made to our casino from your wallet.

Thank you for your cooperation.

Best regards,
Casinia casino team

But when did I make those deposits into my account? I need that info to upload the documents you ask for

Dear player,

Please provide to us via e-mail screenshots of your wallet and any transactions made to our casino from your wallet.

Thank you for your cooperation.

Best regards,
Casinia casino team

Again, the same question that I have been making for a month is still not answered. Dear askgamblers team, can you force them into giving that information? They are making it impossible to verify my account

Dicho esto, acabo de enviar por correo todas las transacciones

Dear @pocahontas2595131,

Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication.

Thank you in advance for your cooperation.

Dear @pocahontas2595131,

Thank you for waiting.

After information that we had from the relevant department, you could kindly provide us screenshots from payments made from July 27th till August 10th.

Thank you for your cooperation.

Kind regards,
Casinia casino team

Hi, I just sent them via email

Dear pocahontas2595131,

We are pleased to inform you that your account verification and withdrawal requests have been successfully completed.

Thank you for your cooperation.

Kind Regards,
Casinia Team

Dear @pocahontas2595131,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi, I had around 2k left to withdraw. I have received two withdrawals of 500 euro each, so now there is 1k left to withdraw. But, I still cannot access my account, so I cannot request the withdrawal of my balance. I need casinia to manually request the withdrawal of the remaining funds because I cannot do so, I cannot enter my account it's still under review for some reason

This happens again

Dear client,

We kindly inform you that we have escalated the issue to our relevant team to be checked. Rest assured that our team will find a solution as soon as possible.

Thank you for your patience.

Best regards,
Casinia casino team

Okay, waiting

Dear client,

Thank you for your patience.

Please be informed that after information from the relevant team, your account will remain closed, even though your verification has been completed. However, your account balance has been escalated to our relevant department for manual withdrawal processing.

We appreciate your patience and understanding.

Best regards,
Casinia Casino Support Team

Hi I just sent the USDT address to withdraw since I made the deposit with USDT, not bank

Dear client,

Thank you for informing us.

We kindly inform you that the relevant team has received your e-mail. Please monitor your emails for any further communication about your request. We will be keeping updated also from here.

Thank you for your patience.

Best regards,
Casinia casino team

I just sent the USDC

Dear client,

Thank you for the information provided.

We have seen your e-mail and we have escalated your payment details in the relevant team.

You will be informed as soon as possible regarding that.

Thank you for your patience.

Best regards,
Casinia casino team