Casinia Casino - Verification problems

Dear player,

Thank you for contacting us.

We kindly inform you that the status of your account is open. Could you possibly provide us a screenshot of any errors that you receive when you try to login?

Moreover, you are asked to send us proof of deposits made to our casino in order for the verification to be completed.

Thank you for your cooperation to the matter.

Best regards,
Casinia team

As I have stated in this complaint and in the multiple emails I have sent, whenever I try to enter my account, it says it's under review. I attach what happens when I try to log in. I'm more than happy to send screenshots of my deposits, but I don't know which deposits I have made nor when. I use my wallet frequently and to show proof I would need either for you to tell me what the deposits were and their date, or to allow me access to my account so that I can see the transaction history myself

Dear player,

Thank you for the information.

So, after inserting the e-mail and your password, you can not enter at all to your account? You may also try please to clear cache & cookies from your device and then try again. Here is a link with instructions on how to clear cache and cookies on Google Chrome from various devices:

https:­//s­upp­ort.go­ogl­e.c­om/­acc­oun­ts/­ans­wer­/32­050­?hl­=en­&c­o=G­ENI­E.P­lat­for­m%3­DDe­sktop

Make sure to select the relevant tab according to the device you are using.

Thank you for your cooperation.

Best regards,
Casinia casino team

Yes, that's what happens, I enter my credentials and I get that my account is under review. I have tried to use other browsers, other devices, and that's still happening so it isn't related to any of that

Dear player,

We would like to kindly inform you that in this occasion, you will need to provide us the verification documents via e-mail.

After the verification is completed, you will be able to enter to your account successfully. If you need to remind you our e-mail or what documents needed please inform us accordingly to help you on this.

Thank you so much for your understanding and your cooperation!

Kind regards,
Casinia casino team

The thing is, I can't send what you ask me because I don't have the information. You are asking me for proof of my deposits, but I don't exactly know the date nor the amount of the deposits, so I can't screenshot those deposits that I did on my account. If you could tell me when my deposits were made and the amount, I'll happily send the requested documents

Dear player,

We would like to inform you to provide to us via e-mail screenshots of your wallet and transactions made to our casino from your wallet.

Thank you for your cooperation.

Best regards,
Casinia casino team

But when did I make those deposits into my account? I need that info to upload the documents you ask for