Beschwerde #117
Casinia Casino
Impossible to verify my account as I cannot show proof of ownership of card
vor 10 Monaten
I've been trying to verify my account for a long time now and keep going round in circles.
First I had to upload proof of address, proof of funds, confirm my IP address. Next I had to upload more documents, including a selfie with the website in the background. Then they asked me to confirm my IP address again. Then after doing this they required a proof of ownership of the card. I asked them if the IP address is now verified and they wouldn't respond, only asking for the proof of ownership repeatedly, ignoring the fact that I cannot provide that from Wise.
The card I used to deposit was from my Wise account, which uses a digital card and they cannot provide a proof of ownership, aside from a PDF stating I own the account, or alternatively the statement showing the account making the deposits into the site. I can also show a screenshot of the card within my account, but it is not in the format they require. I reached out to Wise to see if it's possible to have a document like the one they require, but they emailed to say it's not possible for security reasons.
So it seems as though it's impossible for me to verify my account and I have almost 10k EUR in there. I don't know if they are making me do more and more verification steps in order to prevent me from withdrawing or not, but seems that way.
Really don't know what to do in order to verify it. Would love some assistance.
First I had to upload proof of address, proof of funds, confirm my IP address. Next I had to upload more documents, including a selfie with the website in the background. Then they asked me to confirm my IP address again. Then after doing this they required a proof of ownership of the card. I asked them if the IP address is now verified and they wouldn't respond, only asking for the proof of ownership repeatedly, ignoring the fact that I cannot provide that from Wise.
The card I used to deposit was from my Wise account, which uses a digital card and they cannot provide a proof of ownership, aside from a PDF stating I own the account, or alternatively the statement showing the account making the deposits into the site. I can also show a screenshot of the card within my account, but it is not in the format they require. I reached out to Wise to see if it's possible to have a document like the one they require, but they emailed to say it's not possible for security reasons.
So it seems as though it's impossible for me to verify my account and I have almost 10k EUR in there. I don't know if they are making me do more and more verification steps in order to prevent me from withdrawing or not, but seems that way.
Really don't know what to do in order to verify it. Would love some assistance.
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