Casinia Casino - Impossible to verify my account as I cannot show proof of ownership of card

Dear veithbet2,

Thank you for reaching out.

Please be informed that you have to upload the ownership document of the card, showing the holder name and card details, along with expiry date visible.

Kind regards,
Casinia Team

Dear @veithbet2,

The AskGamblers Complaint Team is kindly asking you to assist the Casinia Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dear veithbet2,

We are pleased to inform you that your account is now verified.

Thank you for the cooperation.

Kind regards,
Casinia Team

Dear @veithbet2,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ok am I able to proceed with the withdrawals now?

Thank you.

I got an email today that didn't confirm if my account was verified yet?

Are you able to confirm if it is or not and if I can proceed with my withdrawals?

Do I need to re activate my withdrawals again? Or will the previous ones continue now?

Thank you.

Dear veithbet2,

Thank you for reaching out.

Your account is verified and you can proceed with new withdrawals.

Having check on your account, there are no pending withdrawals, meaning you will have to request new ones.

Thank you in advance.

Kind regards,
Casinia Team

Dear @veithbet2,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.