Casinia Casino - Did not receive withdrawal manually

Dear seanbet3,

Kindly be informed that we have previously sent you an e-mail requesting your payment details, however, we have not received a reply so far. In order to proceed with your withdrawal, we kindly ask you to provide us with the necessary information.

We will require the following details:

Bank name

Bank address/country

Account holder’s full name (must match your player name)

Account number

SWIFT/BIC code

Alternatively, if you prefer to receive your payout via Crypto / Skrill / Neteller, please send us a screenshot from your profile showing your account details.

You can send all the requested information to us by e-mail at [email protected]


Thank you for your cooperation.

Kind Regards,
Casinia Casino Team

Hi I did already reply to you 3/9 and several more emails since then.

I have attached the details once more for you to see on here.

The deposit network is Tron TRC20 TGt28r­Ud6­N2i­3u5­LQY­fiz­Jrx­BnJ­SqZxr2p

Please arrange the payment asap, thank so much.

Dear seanbet3,

Thank you for sharing the details once again. We’ve forwarded your case to the relevant department for review, and they are currently checking the information you provided.

As soon as we receive an update from them, we will let you know right away.

We truly appreciate your patience and understanding in the meantime.

Best regards,
Casinia Team

Ok thank you.

Dear seanbet3,

We have checked this matter with the relevant department, and unfortunately, we are unable to process withdrawals to the address you have provided.

Please note that we can only send payments via BTC / LTC / DOGE / USDC (ERC20). We kindly ask you to provide us with an alternative crypto address so we can proceed with your payout.

Thank you for your cooperation.

Best regards,
Casinia Team

Ok no problem.

Here are my USDC ERC20 details.

0xf41a­8b3­2fa­c07­5e1­658­28e­1e1­786­38f­353­14d170

Dear seanbet3,

Thank you very much for your cooperation. We would like to inform you that your balance will be paid out in 4 separate transactions. All of these transactions have been initiated by our team today.

Since the payouts are being processed in cryptocurrency, they should reach you quite quickly once confirmed on the network.

We appreciate your patience and understanding, and we are glad to keep you updated on the progress.

Kind regards,
Casinia Team

Ok thanks.

I received an email informing me about a withdrawal request earlier today, but then received another one stating it had been cancelled just now?

Should I ignore these emails as you said it would be 4 separate transactions?

Dear seanbet3,

Thank you for your message.

As mentioned, your withdrawals were initiated today, but our payments team has informed us that they were all cancelled because the USD Coin (ERC20) address, $PayByName tag, or email provided was not valid.

To complete your payouts, please double-check your wallet details and share the correct information with us. Once we have the updated details, we will be able to reinitiate the transactions for you.

We truly appreciate your cooperation and patience.

Kind regards,
Casinia Team

I don't understand, for a crypto payment you don't need my email?

The USD coin address is correct on the ERC20 network, I have tested payments in and out of it again just now.

Can you show the error message on here please?

Thank you.

Dear seanbet3,

Our payouts team has informed us that the transaction could not be completed because the USD Coin (ERC20) address / $PayByName tag / email you provided was recognized as invalid in their system.

In order to proceed, we kindly ask you to double-check your details and provide us with a valid USD Coin (ERC20) wallet address (or alternatively a correct $PayByName tag or email) so that the payout can be retried.

Thank you for your cooperation.

Kind regards,
Casinia Casino Team

Ok can you provide proof that it is showing as invalid? Because I have tested the address and it is not.

You can also send it in BTC on the ERC20 network to here.

0xf41a­8b3­2fa­c07­5e1­658­28e­1e1­786­38f­353­14d170

Dear seanbet3,

We have attempted the transfer both via USDC on the Ethereum (ERC20) network and via the Tron (TRC20) network, but unfortunately both transactions failed and the address was returned as invalid.

To avoid further issues, we kindly ask you to provide us with an alternative wallet address that you are certain is active and able to receive funds.

Alternatively, we can also process your payout via Skrill or Neteller. If you prefer this option, please send us a screenshot from your e-wallet showing your account details so that we can arrange the manual transfer.

Thank you for your cooperation and understanding.

Best regards,
Casinia Casino Team

I can confirm they are all active and valid. I have tested them all by sending funds from other wallets and received it. Can you show proof that they are not valid?

You even transferred to my usdt address previously on my withdrawals from this site before so I don't understand why it would now say invalid? I don't have Skrill or Neteller.

Dear seanbet3,

Thank you for your update.

We have re-examined your case, and our investigation shows that the crypto address you provided cannot be located on the Etherscan blockchain explorer. This indicates the address is either invalid or non-existent on the network.

Unfortunately we are unable to attach the proof directly here. Therefore, we have sent the evidence (a screenshot of the Etherscan search result) to AskGamblers for their review.

To proceed with your withdrawal, we urge you to carefully re-copy and re-paste a valid crypto address directly from your wallet. Once we receive a correct and validated address, we will process your withdrawal without further delay.

Thank you for your cooperation and patience.

Best regards,
Casinia Casino Team

Ok I'm not sure why that is happening.

Can you try this address?

It is USDC on the ETH Network

0x6779­e56­CD9­765­c17­3C4­2E3­940­e2a­8B4­074­93eB4d

I've also attached proof of the address on Etherscan.

Dear seanbet3,

We would like to inform you that the transfer was successfully processed from our side yesterday. Could you please confirm whether you have received the amount via USDC on the ETH network?

Thank you for your cooperation in verifying the receipt of the funds. We appreciate your assistance in ensuring everything has been completed correctly.


Best regards,
Casinia Casino Team

Dear @seanbet3,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.