I've been waiting on a withdrawal from this operator for around 3 weeks.
They closed my account but said my full balance has been manually refunded.
They didn't process a large portion of my account balance yet, though, around 4000 USD.
I emailed them and confirmed the details of where to send the funds, and they said they are processing it, but that was many weeks ago.
I would like an update on when I will receive my withdrawal.
I have attached email correspondence, but have not received a response from them for several days now.
On live chat, I asked today, and they said they need more documents; however, they have not asked for any via email, and I cannot access my account to check anything.