Casinia Casino - Account not closed despite repeated requests to close it

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear Askgamblers,

We have sent an email requesting further information so we can review this case thoroughly, please review it and respond in a timely manner so we can proceed with this case.

Best regards,
Casinia.com

Dear Casinia Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these via reply to your email.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Casinia Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Askgamblers team,

Please be informed that, according to our records, we reached a mutual agreement with the player and issued a refund on 01 July 2025 to resolve the complaint.

Kind regards,
Casinia team

Confirming that this has been resolved and no further follow up is necessary. Thank you

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.