Casinia Casino - 2 month 400 EUR withdrawal delayed

Dear estilist22,

Thank you for reaching out to us.

We are sorry to hear about the delay.
We would kindly like to ask you to provide us with your email address that you registered with in order to locate your account.

Thank you for your understanding.
Kind regards,
Casinia Team

Dear Casinia Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers team,


We have received the requested information and we are actively working on the customer's request.

Once we have an update, we will inform you here accordingly.


Thank you for your understanding!


Kind regards,
Casinia Team

Okay waiting

Dear all,

This complaint has been reopened as per Casinia Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear estilist22,

Please accept our sincere apologies for the delay in our response.

We would like to assure you that we are endeavoring to resolve this situation as quickly as possible. We have just replied to the customer’s latest email to help agilize the process and reach a resolution.

Thank you for your patience.

Kind regards,
Casinia Team

I sent that I want to withdraw via crypto which is the method I used when depositing, not bank transfer

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

Please accept our sincere apologies for the delay in our response.

We would like to assure you that we are working diligently to accommodate the customer's request. As soon as we have a definitive answer, we will reach out directly to request the necessary information to process the payment as quickly as possible.

Thank you for your continued patience.


Kind regards,
Casinia Team

Just posting so that the complaint isn't closed, still waiting

Dear all,

Thank you all for your patience and for the help provided while we looked into this matter. We truly appreciate the cooperation.

Regarding the current case, we are ready to proceed with the next steps. Could the player please provide their crypto wallet details to our support team? This is required so we can facilitate the manual withdrawal and get the funds sent out as quickly as possible.

Once the details are received, we will handle the rest on our side.

King regards,
Casinia Team

I sent the usdt or usdc bep20 address to you via email

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Casinia Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

We have verified the player's account and are now proceeding with a withdrawal using the player's preferred currency.

Once the transaction has been successfully processed, we will provide a further update directly via this thread. We would like to thank the player for their patience and cooperation throughout this process.

King regards,
Casinia Team

I received the payment today

Dear all,

We are happy to have assisted with this matter, and once more, we appreciate everyone's cooperation and patience throughout the process.

We wish the player the very best with their future activities and hope that this complaint can now be marked as resolved.

King regards,
Casinia Team

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.