Hello,
I really need some assistance with an issue with Campeonbet. I won $12,000.00 on March 3rd as I wont the jackpot on the Hades slot machine. My account was not yet verified so I went through the process of verifying the account. Submitted my information, passport, address verification as well as my payfile and bank statement. I got a message through the website saying to also upload a picture of me holding the ID. I did that as well. They only had a limit of withdrawal of $1000 at the time (now has changed to 2000) so I inquired as to how to get my winnings. they said I had to do it 13 times. Not great for a gambling site if you win big. Anyway I was willing to do that but I went through the process and they have denied 4 payments of $1000. One they are asking for a bank statement even though I already sent everything. The other reasons were technical difficulties.
I kept playing the casino as I was trying to resolve this which I am sure is their plan. I have spent over half of it back. At some point, and I assume when they sent the money back they put it back as a bonus. Because all of the sudden I have or had I should say almost $4000 in bonus money. I never had bonus money. I asked for it but it was only available for the live casino which I never played. Yesterday I went into the site and I had 4000 in bonus and 1000 in that they call real money which again was wrong. Then the bonus money disappeared and all I have now is $1000 in money. I have attached all of the communication and the financials. There is financial data missing from Feb 14th to March 16th which again is not correct. Please help me with this. I also never deposited over $20,000 so I don't understand the financial records they have. This is a mess. I have attached my communication and my financial records. Financial2 shows that they have no transactions between Feb 16 and March 14th.
Sincerely
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