Beschwerde #113 Betway Casino

Sent the wrong payment to an incomplete account number

Von miscing4life

vor 5 Jahren

I never received a $1550 withdrawal from my miscing4life account even after 11 business days, yet they insist the payment went through and are denying any responsibility. I would have provided the official bank statement but unfortunately that only arrives at the beginning of next month, however I did provide Betway with screenshots of my bank account (see attachments proof 1 and proof 2). My bank has told me a bounce should have occurred within a few days but was told to wait until Wednesday just in case as there is absolutely no way the payment could have gone through as an incomplete account number was used for the beneficiary. Betway has erred on several levels with this incident. First they did not verify the payment information was correct as per previous payments, secondly this would not have happened had the system stored the payment information correctly when I selected my preferred method back to the bank account (2672) from ecopayz and the system removed the last digit (2) (see gif "Betway payment information storer" as this seems to be a general issue which continues to go unaddressed despite me having brought it up). Naturally a user is to assume the site's system isn't faulty and that the information that was saved correctly can be selected to be used again without double-checking that information is correct. Last but not least, several representatives ``confirmed\" to me via livechat that the payment was made to the correct account (2672) after a 2 day delay, when I have clear proof that wasn't the case as per a screenshot sent to me from a "Cheryl" (see attachment "miscing4life" and proof 3 stating it was paid under payment history). I contacted the regular customer support and complaint line with this and have yet to hear a response from them.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag $1550

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear @miscing4life,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 5 Jahren

Hi Tiberiu,

Thanks for the review.

We understand that you had an unpleasant experience and we would like to help.

Our Customer Service team will be in touch.

Regards,

The Betway team

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

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No consumer is happy about funds being withheld for no valid reason.

The agent then closed the chat on me which I think is disgustingly rude.

Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

I would most certainly say this has been unreasonable. I sent all my documents for verification right away and its been delayed as much as possible, using any reason they can come up with.

I have all chats screenshotted but haven't uploaded due to the large amount.

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PD: I used ia because dont speak inglish thenkiu for you help

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