Beschwerde #553 Betway Casino

Scammed me for 80 pounds

Von Nixster737373

vor 2 Jahren

Betway site is a joke I win a small amount 80.00 over a week ago

Withdrew next day said processed great!! Oh no then it reverted to processing !! We are a week down the line and no contact no money you talk to a bot with a template of answers the phone number doesn’t work the email comes back as not manned they take your money but you try and get yours this site needs closing down !!!! I will post on every social media platform.

It’s the principle of this company scamming people that I won’t rest. Yesterday on trust pilot they tried to contact me saying respond to a message: what message. last night on their help desk I said we need to speak to you caller 58 then cut me off. Now it’s again processing.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag £80

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear @Nixster737373,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 2 Jahren

Hello, NIXSTER737373.

We're happy to advise the payment of £80.13 has successfully been processed and paid via Swift banking method as of 11 March 2024.
The funds will reflect in the next 1-3 business days.

Regards,
The Betway team

Nixster737373

vor 2 Jahren

Morning

Will my funds be in today I can see you have opened swift so I would of thought you could process this today we are now on day 11

AskGamblers

• Support Team

vor 2 Jahren

Dear @Nixster737373,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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No consumer is happy about funds being withheld for no valid reason.

The agent then closed the chat on me which I think is disgustingly rude.

Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

I would most certainly say this has been unreasonable. I sent all my documents for verification right away and its been delayed as much as possible, using any reason they can come up with.

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PD: I used ia because dont speak inglish thenkiu for you help

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